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Online Backup for WordPress
Online backup error (7 posts)

  1. johnalcorn
    Member
    Posted 1 year ago #

    I'm trying to do an online backup for the first time. I just got this error message:
    ********************************************
    The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.
    *******************************************
    Here's my site:
    http://www.johnalcorn.com

    Here's some more info re my site:
    Online Backup for WordPress Plugin Version 2.2.10
    PHP Version: 5.2.9
    MySQL Server Version: 5.0.32-Debian_7etch6
    MySQL Client Version: 1.0
    Mem: 256M; Post: 128M; Upload: 100M; Timeout: 30
    End of Information
    ********************************************
    Any thoughts or helpful suggestions?

    Thanks :)

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. johnalcorn
    Member
    Posted 1 year ago #

    Here's the full event log:
    *************************************************
    Time Type Event
    2nd Nov 2012 2.27.06 AM Error The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.
    2nd Nov 2012 2.24.39 AM Information The backup is 62.62 MiB in size. Starting transmission to the online vault.
    2nd Nov 2012 2.24.39 AM Information Deleted files processing completed.
    2nd Nov 2012 2.24.39 AM Information File collection completed.
    2nd Nov 2012 2.22.04 AM Information File system scan completed.
    2nd Nov 2012 2.22.04 AM Information Folder /2012site/wp-admin was excluded. (Temporary directory for compression)
    2nd Nov 2012 2.21.50 AM Information Folder /2012site/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    2nd Nov 2012 2.21.38 AM Information Database backup completed.
    2nd Nov 2012 2.21.24 AM Information Ignoring comments that are marked as spam.
    2nd Nov 2012 2.21.24 AM Information Ignoring comments in the trash.
    2nd Nov 2012 2.21.23 AM Information Initialisation completed.
    2nd Nov 2012 2.21.23 AM Information Backup starting...

  3. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi johnalcorn,

    First step is to disable a few plugins and try again. Sometimes they interfere.

    On Monday ill have our server logs checked to see what the junk were getting is which might help too.

    Jason

  4. kconcepcion
    Member
    Posted 1 year ago #

    Hi Johnalcorn,

    i tried this on my computer and it help a lot especially cause I have a HP mini so it doesn't have much storage Backup Your Files, Photos, Music, Video Online For FREE.
    Use This Exclusive Link For Your Free Account. http://goo.gl/MR67F

  5. johnalcorn
    Member
    Posted 1 year ago #

    Thanks guys. I'll try disabling some stuff.

  6. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Johnalcorn,

    I've checked our server side and we're receiving a folder name of 0 length, which is very odd!

    Can you run another backup when you get chance? Our server is set to log and keep all data for backup of the blog in question. Let us know when you have, we'll be able to analyse the backup files we receive and see if we can find the problem, and produce a diagnostic version of the plugin to get information from your end if required.

    Thanks,

    Jason

  7. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi johnalcorn,

    I wonder if your issue is related to one of the issues we had with 2.2.10. Can you upgrade to 2.2.11 as well and try that? It might actually fix the problem. If not, we've still got the server side diagnostics enabled for your account.

    Regards,

    Jason

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