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Lively Chat Support
Offline Mode does not work. (6 posts)

  1. darkorg
    Member
    Posted 5 months ago #

    Hello!

    Offline Mode does not work. It does not allow to be setted. Any clue of what to do? The forms can be filled but nothing happens. The online mode works just fine, but when I set the offline mode, neither the preview changes.

    https://wordpress.org/plugins/lively-chat-support/

  2. dallas22ca
    Member
    Plugin Author

    Posted 5 months ago #

    What is your domain?

  3. darkorg
    Member
    Posted 5 months ago #

    altervista.org

    my website: darkorg.altervista.org

  4. dallas22ca
    Member
    Plugin Author

    Posted 5 months ago #

    Everything seems to look ok from the front end. Set online/offline on the Schedule tab in the Lively Chat section of the WP Admin area. You can set it according to Hours, or Always Online, or Always Offline. Does Always Offline work?

    If this doesn't help, you can invite me dallas@excitecreative.ca to the WP Admin area to take a closer look.

  5. darkorg
    Member
    Posted 5 months ago #

    It can be setted as you said but the offline mode of the chat "Email DarK here" etc etc does not appear and neither in the admin panel it can be setted nor appears in the front page. I'm going to make you admin so you can see better. It looks quite strange. You'll see the problem in the Setting section of your plugin, where the preview is, thank you!

  6. dallas22ca
    Member
    Plugin Author

    Posted 5 months ago #

    Hi.

    I switched the "Schedule" to "Always Offline" and then back to "Always Online". Both worked as they should.

    Maybe we're dealing with an old cache (either WP Cache or browser cache)?

    Sorry I couldn't be more helpful.

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