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Events Manager
[resolved] Odd 'tearing' problem in Google Maps (17 posts)

  1. mediacellar
    Member
    Posted 6 months ago #

    Take a look at the map on this event; we're seeing an odd, kind of tearing thing happening with some of the elements (see this screen cap as well). We've tested it in Chrome, Safari, and IE. Any ideas what's going on there?

    https://wordpress.org/plugins/events-manager/

  2. caimin_nwl
    NetWebLogic Support
    Posted 6 months ago #

    Could be an issue with your theme. Have you tested while running the default theme?

  3. mediacellar
    Member
    Posted 6 months ago #

    Yep. Here it is, running Twenty Twelve. I'll go try turning off all the other plugins.

    And I'll leave this right here.

  4. mediacellar
    Member
    Posted 6 months ago #

    And now, using Twenty Twelve and all other plugins off.

    I can give you access to that staging server if you'd like.

  5. mediacellar
    Member
    Posted 6 months ago #

    Note: same problem running Twenty Fourteen as well...

  6. caimin_nwl
    NetWebLogic Support
    Posted 6 months ago #

    Is this happening with every event and does it look the same each time?

    What do you have under Events > Settings > Formatting > Maps > Location balloon format? Do you have any old characters, spaces, etc.?

  7. mediacellar
    Member
    Posted 6 months ago #

    Nope. It's this:
    <strong>#_LOCATIONNAME</strong><br/>#_LOCATIONADDRESS - #_LOCATIONTOWN<br/><a href="#_LOCATIONPAGEURL">Events</a>

    I believe that's the default layout.

  8. angelo
    NetWebLogic Support
    Posted 6 months ago #

    can I know what is your current EM version ?

  9. mediacellar
    Member
    Posted 6 months ago #

    Sure. It's 5.5.2

  10. philipjohn
    Member
    Posted 6 months ago #

    Hiya,

    Have you applied any custom styling to EM at all, whether through your theme or otherwise?

    Thanks

  11. mediacellar
    Member
    Posted 6 months ago #

    Not a bit. Nope.

  12. caimin_nwl
    NetWebLogic Support
    Posted 6 months ago #

    Do you have any other plugins running that are related to Google Maps in any way?

    Which version of WordPress are you using?

  13. mediacellar
    Member
    Posted 6 months ago #

    It's 3.8.1. A week ago I posted a screen cap showing that I was having that issue running Events Manager as the only plugin with Twenty Twelve as the theme.

  14. angelo
    NetWebLogic Support
    Posted 6 months ago #

    did you try deactivating other plugins since were not getting this issue on our test sites?

  15. mediacellar
    Member
    Posted 6 months ago #

    Yes. If you read the post directly above yours, I specifically said that "I was having that issue running Events Manager as the only plugin with Twenty Twelve as the theme." I can't imagine how I'd run a cleaner install than that. The site is hosted on WP Engine; they probably have some must-use plugins running that I can't shut off.

  16. philipjohn
    Member
    Posted 6 months ago #

    We're not seeing this issue anywhere else and given your install is as clean as it can be so it's possible the issue is with one of WP Engine's own mods.

    The way to test that is to get a backup of your site and set up a local version on your computer. You could use ServerPress.com to make that easy.

    Then you can check to see if the same happens locally. If not, it confirms an issue with *something* about WP Engine, which you can talk to their support folk about.

    Thanks

  17. mediacellar
    Member
    Posted 6 months ago #

    Sounds like a good idea. I know it's a very strange issue to have. I'll try setting it up with MAMP and see if that fixes the problem. Thanks.

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