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Odd errors. Can you help me diagnose? (8 posts)

  1. trishahdee
    Member
    Posted 1 year ago #

    I am asking the WP community for some assistance finding the problem with my client's WP website. I switched her from Joomla to WP and she is insisting it's WP but I don't think it is.

    I think it's a problem in my client's region (Las Vegas) as 5 people around her area get the problems (Cox and Time Warner) but I and my friends on the East Coast (Optimum) can not reproduce the errors.

    If you are reading this please take a couple minutes to look at the site (with and without www) and reply back here with (1) any errors or odd behavior you find, and (2) what region of the world or State you are in.

    Website: http://www.powerdisc.com and http://powerdisc.com

    Please click all the menu pages.

    I'll tell you want the errors are once I get some "blind" feedback.

    Thank you so so much for your help!

  2. Andrew Bartel
    Member
    Posted 1 year ago #

    Other than the footer formatting being skewed they look fine (and identical) to me. I didn't try to place an order or anything though.

    Oregon, USA.

  3. trishahdee
    Member
    Posted 1 year ago #

    Follow up:

    The error that client and partners are having is this:

    When they move from page to page using the top navigation, before pages load the sitemap page shows for a few seconds then changes to the page they clicked on.

    What is odd is that I have deleted the sitemap plugin software so the sitemap page now only shows the shortcode. But they are still seeing the sitemap.

    So first you are going to say it's a caching issue with their browsers. We have cleared their cache, cookies and files, restarted computers, used different browsers they haven't used before, they have had friends and relatives access the site from different parts of Nevada and California and still they all have this problem.

    If anyone can give me additional feedback from their access of the site or any additional problem-solving techniques, I'd love to hear from you.

  4. When they move from page to page using the top navigation, before pages load the sitemap page shows for a few seconds then changes to the page they clicked on.

    It's not the sitemap.

    It's the page elements, unstyled, before the style sheet and images load.

    It only happens on the initial page load.

    The reason it is doing this is the amount of other items being loaded in the head before it gets to the theme style sheet. If you can condense that, rearrange, streamline or use caching, that'll fix it right away.

    Also - please please please do not post to the list. The mailing list is not for getting help - the mailing list is for forum *management*.

  5. trishahdee
    Member
    Posted 1 year ago #

    I apologize for posting to the wrong group. My only defense is that I was desperate for help and didn't know what else to do.

    When I choose to open this topic, I thought I was choosing the correct forum thread but did not get much of a response and the issue needed to get resolved. So for future reference... Where should I post to get help for issues like this?

    And... Thank you so very much for your insight into the issue. I will work on what you suggest. You insight is greatly appreciated!

  6. This is where to post. :)

    The forums are manned by volunteers. Sometimes the wait time can be longer.

  7. Jen Mylo
    Key Master
    Posted 1 year ago #

    Thrishadee: You posted to the correct place, but these forums are manned by volunteers around the world and with thousands of questions being posted, sometimes it takes time for an answer.

    You posted your initial request on a Saturday, and seemed distressed that it "did not get much of a response and the issue needed to get resolved."

    Realistically, these forums can help you troubleshoot issues, and usually the response time is pretty quick, but it's not a paid service, so response times are not necessarily consistent, and it always depends on how many volunteers are around vs how many people are asking new questions. An answer within a day over a weekend is faster than most paid customer service departments provide. If you want to be sure of getting immediate on demand help, I'd suggest forming a relationship with a professional development shop so that if something comes up with a client and you need to call in bigger guns while you're still learning the ropes, you'll have access to the help you need in the timeframe you want.

  8. trishahdee
    Member
    Posted 1 year ago #

    All fine advice... As well as a reality check :) Thank you.

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