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1. mrpritchett
   Member
   Posted 10 months ago #

   Hello! I am a moderate skill level WP user, and I am working on a template that works as a ticket system for an IT dept. Tickets (posts) are posted from the front end using a method similar to http://voodoopress.com/2011/03/review-of-posting-from-front-end-form/. That being said, I need a way to send an email to specific admin level users upon posting of tickets based on the value of a custom field. I can write the if statement for the custom field, but have no idea how to send the email through wordpress. Any ideas?

2. mrpritchett
   Member
   Posted 10 months ago #

   This is what I have come up with so far, but I have yet to receive an email, although my form still posts.
   

   //EMAIL ADMIN BASED ON PROBLEM_TYPE
   function new_post_creation_email($pid) {
   $problem_type = get_post_meta($pid, 'problem_type', true);
   $description = 'post_content';
   if ($problem_type == 'phones') {
   $to = '____@_____.___';
   }
   elseif ($problem_type == 'computers') {
   $to = '____@_____.___';
   }
   else {
   $to = '____@_____.___';}
   $subject = "New Ticket in ' . echo get_post_meta($pid, 'problem_type', true) . ";
   $message = "A user profile has been updated\n\n";
   $message .= print_r($description,true);
   @wp_mail( $to, $subject, $message);
   }
   add_action('wp_insert_post','new_post_creation_email');
   ?>

3. mrpritchett
   Member
   Posted 10 months ago #

   Fixed it! Ended up being this:
   `//EMAIL ADMIN BASED ON PROBLEM_TYPE
   function new_post_creation_email($pid) {
   $problem_type = get_post_meta($pid, 'problem_type', true);
   $description = the_content();
   if ($problem_type == 'phones') {
   $to = '_____@____.____';
   }
   elseif ($problem_type == 'computers') {
   $to = '_____@____.____';
   }
   else {
   $to = '_____@____.____';}
   $subject = "New Ticket in " . get_post_meta($pid, 'problem_type', true);
   $message = "A new ticket has been submitted at" . get_permalink( $pid);
   $message .= print_r($description,true);
   $headers = array(
   "From: TRBC HelpDesk <_____@____.____>",
   "Content-Type: text/html"
   );
   wp_mail( $to, $subject, $message);
   }
   add_action('wp_insert_post','new_post_creation_email');

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