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[resolved] Notification Emails Not being sent (6 posts)

  1. swnova22
    Member
    Posted 2 months ago #

    Store URL: http://foodiebites.com/
    WordPress version: 3.9.1
    WP e-Commerce version: Version 3.8.14.1
    Gold Cart version: n/a
    Theme: Organico by Splashing Pixels

    I did this:
    put an order through the site succesfully. I can see the sale in the store sales, however the admin nor the customer are receiving notification emails of the sale.

    I expected WP e-Commerce to do this:
    To send the emails like it did before the upgrade

    Instead it did this:
    nothing.

    What I have tested so far:
    My client (my boss's wife) sells food, but we are using wp ecommerce as an online order form. I currently have fixed rate shipping since she delivers her products and the payment set as the test gateway. I have succesfully received an email from the site when I reset the password on a test account. i have also disabled/enabled both wpec and the simple shipping plugin and no luck. I also noticed when i use the default 'state' field in the form, the sale doesnt go thru - I dont know if this is tied to the email issue, but I band-aided it by creating a 2nd state text field the user has to type in the state. ANY help would be appreciated. Thanks in advance!

    Shanna

    https://wordpress.org/plugins/wp-e-commerce/

  2. swnova22
    Member
    Posted 2 months ago #

    Just a note - I have also tried doing what was specified in this thread:

    https://wordpress.org/support/topic/customers-not-receiving-purchase-receipt

    and it did not work for me either. Would really appreciate any help.

    Thanks
    Shanna

  3. Mihai
    Member
    Plugin Author

    Posted 2 months ago #

    Hey there,
    You mentioned you are using test gateway.
    When using that you have to mark the order as Accepted Payment in the Store sales page in order for the emails to be delivered.
    Without that its just like a pending order.

  4. swnova22
    Member
    Posted 2 months ago #

    but the admin isnt receiving emails either when an order is placed.

  5. swnova22
    Member
    Posted 2 months ago #

    I have tried that too and its not working. Also, the admin isn't receiving emails when an order is placed. Any ideas? - thanks for getting back to me.

  6. Mihai
    Member
    Plugin Author

    Posted 2 months ago #

    Resolved via Premium support.

    FIX: Store -> Admin -> From Address must be an email from the domain your store is on or else most servers mark the emails as spam and won`t deliver.

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