WordPress.org

1. Clueless1
   Member
   Posted 1 year ago #

   Can't get my site to load, or the dashboard. Everything is in text when I go to the dashboard, and nothing loads when I go to my site. Tried seeing if it was the plugins or theme, but no luck. Any other suggestions on what I should do next? Would really appreciate it! Thank you!

2. sabinou
   Member
   Posted 1 year ago #

   Two options :

   - your browser broke
   - something broke in wordpress

   Option 1 happens to me once per month in average, I don't see why. Simply deleting all of my browser's cookies mentioning my website name is enough.

   Option 2 : usually, the solution is to use an FTP client to connect to your hosting account.

   And then :
   - first step, rename the folder of current blog theme (it's in /wp-content/themes/ ). Rename it to anything else, for instance adding an underscore _ in the beginning.
   That forces wordpress to switch back to the default theme.
   Did that save your blog from corruption ? If yes, your blog template was at fault.

   - step 2 : rename the folders of your plugins (me, to save time, I create a new folder in /wp-content/plugins and move all of the wp-content/plugins subfolders into this new folder, this way restoring everything back is fast and easy).
   That forces wordpress to deactivate all of its plugins.
   Did that save your blog from corruption ? If yes, one of the plugins is the culprit, you can restore your plugin folders one by one until you find the guilty one.

   If even my advice wasn't enough, then, sorry, I don't know what else to do. Reupload a fresh copy of wordpress overwriting the previous core files, maybe.

3. Clueless1
   Member
   Posted 1 year ago #

   Thanks very much for your response. I tried both of those but no success. Do yo know how I go about reuploading a fresh copy of wordpress and overwriting the previous core files? I am new to all of this!

4. sabinou
   Member
   Posted 1 year ago #

   Dang, it still doesn't work ?

   Well, reinstalling wordpress is a breeze, you can download wordpress again from http://wordpress.org/download/ , unzip the archive, open to the internal subfolder "wordpress", and upload the contents of this to your hosting account.

   You can allow your FTP client to overwrite the present online files.

   The important point : your own personal data is SAFE.
   Your template is in /wp-content/themes : it is not overwritten.
   Your configration options are in /wp-config.php : it is not overwritten
   Your posts are in the database : it is not overwritten.

   If it still doesn't work, you can delete your .htaccess file (if you had once), delete your wp-config.php file (note somewhere first your database configuration settings) and let wordpress create a new wp-config file again for you.

   And it it still fails, then, I have no idea, sorry :(

5. Clueless1
   Member
   Posted 1 year ago #

   It worked!!!! Thank you so, so much! I am so grateful for your help!!!

6. Clueless1
   Member
   Posted 1 year ago #

   Right now everything works except if I go to click on/select an individual post it comes up as a 404 Error. I hardly care just because right now I am so excited to have the blog back up in general, haha, but figured I would ask if you knew what to do just because you have been so helpful!!

7. sabinou
   Member
   Posted 1 year ago #

   Glad for you :)

   If your posts return a 404 error, it may be linked to your permalinks structure.
   Go to your dashboard > settings > permalinks page, and try other settings, maybe ?

8. flordepochote
   Member
   Posted 1 year ago #

   Also thank you from me, it just solved my mystery too :)

9. Clueless1
   Member
   Posted 1 year ago #

   Thanks again, that worked!!

10. sabinou
    Member
    Posted 1 year ago #

    You're welcome :)
    You may wish to set your thread as "resolved", now...

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