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Not worth the time (4 posts)

2 stars
  1. icecappacino
    Member
    Posted 2 months ago #

    This was not worth it. Filled with bugs because I think they want you to PAY for the premium support

  2. esmi
    Forum Moderator
    Posted 2 months ago #

    How do you know that the error wasn't yours? Why didn't you try to contact the plugin's author about this by posting a topic in the plugin's dedicated sub-forum?

    Try reviewing:
    http://pippinsplugins.com/how-to-leave-a-good-bad-review/
    http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

  3. Justin Sainton
    Member
    Plugin Author

    Posted 2 months ago #

    Hi icecappacino,

    Really sorry to hear that you had some issues with our plugin. Curious, actually, as to why you gave us two stars :) I can assure you, the premium support guys would love nothing more than their queues going down, not up :)

    I'd love to hear about any bugs you encountered and see how we can help eliminate them. As in any software package, there are legitimate bugs - but sometimes, it's a simple matter of an old theme conflict or a configuration issue.

    Let me know if there is anything I can do to help!

  4. Jeff Pye Brook
    Member
    Posted 2 months ago #

    No worries folks.

    There's plenty of community based (free) support available for anyone who asks. And if you find a real bug, it's easy to get it into the open source development system on gitHub.

    If you really get stuck with a problem nobody can figure out if it is a plugin bug or something else it's great to have the option of paid support.

    Jeff

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