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Not sure I'd want to use this program now. (34 posts)

  1. Billk
    Member
    Posted 5 years ago #

    Several weeks ago, WordPress was highly recommended to me by a number of Internet mentors. I downloaded, asked for install4free, was refused and tried to install myself.
    Big surprise - it didn't work. The Install4free guy suggested that I post here. I did, twice.
    It's now almost three weeks later and still no help, no answers, just BS.

    Thanks Folks - with support like this, can anyone tell me why I would WANT to continue to try working with this product?
    Better still, can anyone direct me to a program that works?

  2. Chris_K
    Member
    Posted 5 years ago #

    It's not for everyone.

    This is your profile here: http://wordpress.org/support/profile/133283

    This, here, is the only thread you've ever started.

    The one other thread you participated in got answers -and- use of that search box up top would help you find many more similar (or exactly the same) thread with many many answers.

    Have you tried a google search for "FREE blog"? Perhaps you'll find other free options more to your suiting.

    Best of luck.

  3. Billk
    Member
    Posted 5 years ago #

    Handy - OK, I guess I deserve the smug answer, but the issue still remains. I had a simple issue, and evidently WordPress is supposed to be a simple program to install. I do not find it as such. Evidently, quite a few people agree. There are issues that you folks consider normal. They probably are, but not to non programmers.
    I tried all the handy suggestions by backtracking on strings. Nothing worked. I checked with my isp. They referred me back to you. I tried the install service only to be told that they could not be of help.
    Other than the obvious frustration, what must occur to get some help that is probably so rediculously simple that you could solve it in 60 seconds?
    I've checked and it's just not obvious to me. Two of the people that recommended you can't seem to figure out the issue either.
    Comen on, now, isn't this getting far too silly?

  4. Chris_K
    Member
    Posted 5 years ago #

    Perhaps starting your own thread with information about your issue would be helpful?

    Helpful details:

    * your web host name (searching on their name here is often very very helpful).
    * notes about what you've tried.
    * observed error messages
    * confirmation that your host meets the minimum requirements

    Have you had a read through Installing_WordPress?

    We're here to help, not debate. I can stay at work to debate and get paid for it. ;-)

  5. moshu
    Member
    Posted 5 years ago #

    Let me add something to what HS already said.
    I am not a programmer/coder (and I state it quite often here in the forum!). I am not even a native English speaker. However, maybe because I used to be a linguist, I read very carefully when it comes to instructions. And I check every detail before I proceed (my wife, who is a shrink, says it's OCD...)

    WP install is a less than 5 minutes job if it happens on an average normal server. (NB: not all hosts belong to this category!)

    And bashing the volunteer support helpers doesn't really takes you far. In the almost 3 years I am here in the forum I've witnessed not once that even individual help has been offered (including install) if the volunteers feel their effort and time is appreciated.

    Just my $0.02

  6. franklaughter
    Member
    Posted 5 years ago #

    Let me add my two cents worth...

    Dear WP developers:

    Version 2.0.5 DOES NOT INSTALL properly. I AM a programmer. In fact I've been in this business since I coded my first IBM 305 RAMAC back in 1957. WP 2.0.5. has a bug in it that gives a message after INSTAll is run. When the user tries to sign in it says the files have been moved. I can work around that, and you can work around it, but NON programmers cannot, so why get huffy with the man that is frustrated by the bug.

    Thatisall

    Frank Laughter

  7. Chris_K
    Member
    Posted 5 years ago #

    Hi Frank - a quick search here will turn up that there is indeed a known bug with 2.0.5 (for some server environments).

    A plugin exists at http://txfx.net/code/wordpress/wordpress-tuneup/wordpress-205-tuneup/ that will likely fix it.

    Getting huffy with volunteers is as (UN)productive as volunteers getting huffy with folks seeking help. Huffing is bad, m'kay?

  8. franklaughter
    Member
    Posted 5 years ago #

    Hi HandySolo and we thank you sincerely for your response and all the work you folks put into WP. It's greatly appreciated by me and thousands of others. However, I don't need the plugin because I simply ignore buggy software and go on to the next task. I was trying to point out a WP problem that is causing novices to get antsy. From a PR point of view I wish Matt & Co., had withdrawn release 2.0.5 when the bug was discovered.

    BTW: My site (and of course my server) has version 1.5; 2.0.1; 2.0.2; 2.0.3 and 2.0.4. running with no problems but 2.0.5 will not install cleanly. I installed 2.0.5 again this morning to see if the bug had been fix. It had not of course, but nevertheless I had it up and looked it over for a couple of hours. Then I deleted it because I didn't want it up with the hacks I used to make it work. I'm not upset. I'll just wait until its fixed or move on to something else... No big deal.

    Again, I sincerely appreciate all the work that volunteers do because that's what I do in my retirement. I help others get Web sites up and running... mostly for free :)

    Have a good day.

  9. Otto
    Tech Ninja
    Posted 5 years ago #

    Frank: That bug only affects servers using FastCGI, which is probably a very small number of servers. And, in fact, the actual bug is in FastCGI, not in WordPress. The tuneup plugin lets WordPress work around the bug.

  10. Billk
    Member
    Posted 5 years ago #

    To all - Evidently in my frustration, I really stirred something up. Hopefully, it is a good thing.
    Handysolo - If you took my original remarks as an insult, then I apologize. I spoke from a position of frustration at not being able to "just load it and watch it install itself" and a bit of anger at being rejected by your "install4free" tech not once, but twice. The only thing I got from the tech was that I should come to this forum.
    As a total non tech, I'm primarily concerned with final results. I can appreciate the detail and the programming that goes into a solid program, but frankly that is all without validity if "the darned thingie doesn't work. . .". ;-)

    You have to remember that what is simple to you, translates to monumental issues for a non Tech.

    I would really love to be able to say that my experience with WordPress has been great thus far. I really can't. . .yet.

    I'm still unable to get it to work, my schedule is fried, I've stirred up a hornet nest here and get more frustrated when I think about it, for two reasons. . . First, because the assumption was that it is easy, so now I feel totally inadequate. I guess that I could feel worse if you told me that a child of 6 could successfully install, but please don't. Particularly if it's true. :-(
    Second issue is this - You {Handysolo] must think I'm without redeeming social value, Frank seems to be able to identify with some of my frustration, Moshu from Canada suggests that perhaps I didn't read the instrux well enough, and now, Otto is taking issue with Frank.
    Well, at the very least, you are all talking. . .
    To offer you some insight into me, I am a once techie that moved on. At 57, I communicate quite well, thank you, as a professional speaker, mentor and trainer to the corporate world. I don't usually express anger or frustration, Handysolo. Again, in apology, consider it venting. I rarely have issues with computers, which I have been working with since my first 8088 with the revolutionery 5 meg drive.
    I do get frustrated from lack of service, on which I speak, lack of common sense, on which I present, [and seem to be guilty of here], and from lack of corporate vision, which should be everyone's concern.
    So, now that you have some idea that I'm not a total left wing crank, just what the heck do I have to do to enjoy a proper installation of this product?
    I've followed strings for faulty install and gotten horribly confused, spoken with my ISP who just says that some users run WordPress, but as an ISP, they don't do installs, posted two or three times here, inadvertantly insulted a well meaning tech, stirred up an awfully nice conversation, gotten turned down by a free install service a couple of times, had two people who run the program look at the issue and . . . STILL, mind you. . . STILL have absolutely no idea what I have to do to affect a seamless installation so that I can use the program.
    I guess that at this point, a valid question is, "Is there anyone who can offer resolution to this or do I just take the whole blog thing off my agenda and move on to other areas?"

    By the way, Handysolo - my ISP is Gate.com, and they do evidently support the requirements for WordPress, if that helps.

  11. drmike
    Member
    Posted 5 years ago #

    Billk - All that but yet you didn't answer any of the questions posed to you by someone willing to help you. Hmm....

    Maybe going over to http://wordpress.com and signing up for a wordpress blog already installed might be of use to you.

  12. Billk
    Member
    Posted 5 years ago #

    Dr Mike - I guess that is valid. I just searched this string and evidently I never did clearly state the issue here although did to the 4 free tech. Give me a minute and I'll post here so that the issue is clearly defined.

    Thanks

  13. Chris_K
    Member
    Posted 5 years ago #

    A new thread and topic would be helpful... ;-)

    And please see my questions earlier in this thread. If you could incorporate answers to those with your description it would be helpful.

  14. Michael Bishop
    Forum Concierge
    Posted 5 years ago #

    Just to clarify, though there may be some carry over between install4free and WP support, they are not related, and indeed are a entity all unto themselves with no official affiliation with WP. I think it was already pointed out that the service was intended for personal blogs, not a free installation for corporate sites.

    I'd also like to take to point with frank's blanket statement that 2.0.5 doesn't install properly. That is purely incorrect. As it's been pointed out, a conflict with a server setting is there, was caught immediately, a plugin was released immediately to address the issue, vs a minor upgrade for an issue that effected a minority of users. There's a second release candidate being tested now for a 2.0.6 that addresses that issue along with a few security issues.

    And a reminder. WP is free, support is free and volunteer based, as well as a lot of the development of core code and themes/plugins. Expectations should be balanced accordingly.

  15. Billk
    Member
    Posted 5 years ago #

    Dr Mike - I guess that is valid. I just searched this string and evidently I never did clearly state the issue here although did to the 4 free tech. Give me a minute and I'll post here so that the issue is clearly defined.

    Thanks

    Although I deleted the program file from my site yesterday, I'm willing to try again.
    The issue repeatedly is that I was getting an "invalid database" intercept which I thought was attributed to an invalid entry in the config file.
    I followed the instrux on editing the config, uploaded, executed and expected good results, watching the program initiate.
    I spent quite a bit of time on the config and variable modifications and things got worse.
    Just how many ways can you mess up a 12 line php file? I guess I invented a couple of extra ones. . .LOL

    The sql database on my isp is valid, the ftp data is valid, login and pw was valid and the mysql name was wasn't opting for multiple installations, so that was not touched.
    Nor did I alter the DB_HOST line - so, what was the problem? I really can not say. I never got past acceptance of the config file.
    I hope this helps. . .

  16. Michael Bishop
    Forum Concierge
    Posted 5 years ago #

    I found this at Gate's support forum
    http://forum.gate.com/showthread.php?t=11&highlight=wordpress

    It mentions that the database isn't "localhost" rather "mysql.yourdomain.com"

    Did you try that?

  17. Billk
    Member
    Posted 5 years ago #

    Miklb THanks so much, and yes, that's one of the first things that I researched on Gate. Actually tried it a couple of different ways but came back to that. Still got the same error message.

    Thank yhou so much for the suggestion though.

  18. Billk
    Member
    Posted 5 years ago #

    Just checked again, The line still in my config file is mysql.kovachcommunications.com

  19. Michael Bishop
    Forum Concierge
    Posted 5 years ago #

    I'm confused now. Your previous post you say "nor did I alter the DB_Host" line. However that is where the change would be made.

    [edit] I see you've posted back about it.

  20. Billk
    Member
    Posted 5 years ago #

    Miklb - If you'd like, I can probably reconstruct a complete time line on the issue, from starting work the beginning of December, to date.
    I started out leaving it, modified it, restored it, and changed it yet again.
    I can't help but believe that if someone qualified looked at the config file, the problem would probably be solved.

  21. Michael Bishop
    Forum Concierge
    Posted 5 years ago #

    perhaps you simply need to add http://

  22. Billk
    Member
    Posted 5 years ago #

    Candidly, thought never occurred to me. It's the simple things, right? LOL

    I'll reload and let you know. Thanks so much

  23. MichaelH
    Volunteer
    Posted 5 years ago #

    Okay just purchased a UNIX hosting account at gate.com. It doesn't look like a Windows account supports MySQL at gate.com.

    Assume domain is called mydomain.com
    Assume username is michaelh and the password gate.com assigned my username is ABCabc123cba

    Here's my wp-config.php settings:

    define('DB_NAME', 'michaelh');
    define('DB_USER', 'michaelh');
    define('DB_PASSWORD', 'ABCabc123cba');
    define('DB_HOST', 'mysql.mydomain.com');

    WordPress 2.0.5 works perfectly!

    Other notes:
    Had to activate the MySQL, and upon activation, the database was automatically created and the database name and database user was assigned by gate.com. I could change the password for the MySQL database, but as initially created, it used my username login password.

  24. vkaryl
    Member
    Posted 5 years ago #

    *vkaryl hopes "someone" (like matt?) will repay MichaelH for the amount he has expended here in purchasing a UNIX hosting account at Gates for testing*

  25. Billk
    Member
    Posted 5 years ago #

    MichaelH - OK - I am going to reload later this evening and I certainly appreciate all the great help.

    Michael - I have no idea what the issue may be now. My settings are virtually identical, changed frequently, changed back and finalized as identical. Didn't have the http prefix to define('DB_HOST', 'mysql.mydomain.com'); being the only difference.
    I would imagine that being the major issue.

    I'll let you know of the success as soon as I reinstall.

  26. MichaelH
    Volunteer
    Posted 5 years ago #

    Hey that's very nice vkaryl, but not necessary. It was just the $10.00 that I won by betting against the PACKERS and it gave me a chance to check out gate.com.

  27. Chris_K
    Member
    Posted 5 years ago #

    HEY! I'll have you know the Pack won the last couple games. :-p

  28. vkaryl
    Member
    Posted 5 years ago #

    Oh HEY! You won on them too! Cool....

  29. MichaelH
    Volunteer
    Posted 5 years ago #

    BillK -- make sure you have a UNIX account. If so go change your MySQL database password to a KNOWN value and put that in your wp-config.php file.

  30. moshu
    Member
    Posted 5 years ago #

    1. You don't need http:// for the DB server/host.
    2. Now I am getting a bit skeptical: the contact form on your existing website has never been set up properly (though it looks nice) - it's there but doesn't send email. At least not when I tried to contact you 10 minutes ago.
    Now, if everything is set up like that... hmmm.
    3. We'll not give up until it's installed :)

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