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Seamless Donations
Not Sending Thank You/Notification Emails (8 posts)

  1. sonaros
    Posted 3 months ago #

    I have setup seamless donations and have run several tests by both myself as administrator and myself as donor and are not receiving notifications emails regarding the donation. Many people say they have figured it out put no one is posting how. I have tried many configurations. Thank you for your assistance.


  2. sonaros
    Posted 3 months ago #

    Also, when I make a test donation nothing shows up under donations and donor.

    Just updated the plugin to latest version. Still not working.


  3. craighd
    Posted 3 months ago #

    I am also experiencing this issue.

  4. allendav
    Plugin Author

    Posted 3 months ago #

    Please check your log (under Seamless Donations > Log in WordPress Admin).

    If it shows Pending - then your PayPal account is not approving the payments. Make sure you:

    1) have verified your PayPal account - check and confirm that your PayPal account has a verified email address. If the address in your PayPal account is not verified, payments will not automatically be marked as complete.
    2) do NOT have Payment Review enabled on your PayPal account
    3) have set up the currency in PayPal to match the currency you have set up Seamless Donations to receive in
    4) if the donor elected eCheck - those can take several days to clear - and until that happens it will show pending

    Hope this helps...

    Let me know if the logs show something else is amiss.

  5. wildcatjrotcbooster
    Posted 3 months ago #

    Having the same issue. Paypal is working fine.

  6. ccwadsworth
    Posted 4 days ago #

    I am not receiving the thank you note either. The PayPal donation went through fine, but the thank you note was not delivered. It wasn't in my spam folder either.
    The email test worked.

    This is an important feature and would greatly appreciate your help.
    Thank you.

  7. ccwadsworth
    Posted 3 days ago #

    The log says: Error: Could NOT send mail.
    Can you offer suggestions on how to trouble shoot this?
    Thank you.

  8. ccwadsworth
    Posted 3 days ago #

    Nevermind! User error! I received the email. My apologies.


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