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HMS Testimonials
[resolved] Not Rotating (27 posts)

  1. lilrascaldj
    Member
    Posted 11 months ago #

    The testimonials are not rotating. I installed the plugin a few days ago and was in the process of adding testimonials. It worked after the initial downloads but now it isn't. I followed the steps from "Wrenshaw16" to resolve the issue, but it didn't work. Deactivated, deleted, reinstalled and activated. Nothing. I even updated the plugin to 2.1.0 from 2.0.

    My page: lilrascaldj.com/testimonials
    shortcode: [hms_testimonials_rotating template="25" seconds="5" show_links = "true" link_prev = "<<" link_pause="Pause" link_next = ">>"]
    Template 25:Testimonial, source

    Thanks.

    http://wordpress.org/plugins/hms-testimonials/

  2. Jeff K
    Member
    Plugin Author

    Posted 11 months ago #

    Hi lilrascaldj,

    Can you provide me with a list of plugins you currently have installed. I see that WordPress is wrapping paragraph tags around the javascript therefore breaking it. I think it's a conflict with another plugin that may be causing that.

    Jeff

  3. lilrascaldj
    Member
    Posted 11 months ago #

    Jeff,

    Here is info you requested:
    Akismet Version 2.5.9
    All In One SEO Pack – Installed but not Activated Version 2.0.2
    Autonav Image Table Based Site Navigation Version 1.5.4
    Black Studio TinyMCE Widget Version 1.2.0
    Captcha Version 3.7.7
    Contact Form Plugin Version 3.52
    Content Aware Sidebars Version 1.3.4
    Featured Category Widget Version 1.6
    Font Version 7.1
    Google XML Sitemaps Version 3.2.9
    Hello Dolly Version 1.6
    HMS Testimonials Version 2.1.0
    NextGEN Gallery Version 1.9.0
    Official StatCounter Plugin Version 1.6.3
    Paginated Effects Gallery Version 0.4
    Really Simple CAPTCHA Version 1.6
    Shortcodes Ultimate Version 3.9.5
    Simple Slideshow Manager Version 1.0
    Thumbnail Gallery (WordPress Plugin) Version 2.3
    Ultimate TinyMCE Version 4.8.1
    WordPress SEO Version 1.4.13
    WP-reCAPTCHA Version 3.1.6

  4. Jeff K
    Member
    Plugin Author

    Posted 11 months ago #

    Hey lilrascaldj,

    I just released an updated v2.1.1 that should fix your issue. Please let me know if it does or doesn't.

    Thanks,
    Jeff

  5. lilrascaldj
    Member
    Posted 10 months ago #

    Jeff,

    That did it! Thank you!

    Oh, can you add this on the list of nice to have? If you display more than one testimonial, would be nice to have an extra line between the testimonials to give it a little more separation. To me easier to read and know when one story stops and the other begins. I even tried to make it a custom field and made it required, but didn't quite work out the way I wanted. i had to remember to add a line break and it became to much of a pain remembering to do this. Others my like it the way it is, so maybe make it an option to turn on and off.

    Thank you again,
    Spanky Gary AKA Lilrascaldj

  6. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Hey lilrascaldj,

    You can control that with your CSS (stylesheet). If you have a page that shows multiple testimonials I can take a look and help you out there.

  7. lilrascaldj
    Member
    Posted 10 months ago #

    Hey Jeff,

    I dropped the 'rotating' from my shortcode so all of the testimonials are displaying.

    lilrascaldj.com/testimonials

  8. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Go to Appearance and then Editor. This will open up your style.css for your theme. Scroll to the bottom and add the following:

    .hms-testimonial-container { padding-bottom:20px; }

    You may need to do a hard refresh to get it to pick up the new changes.

    It will look like this.

    You can adjust the 20px to increase or decrease the gap.

    Jeff

  9. lilrascaldj
    Member
    Posted 10 months ago #

    Once again, thank you Jeff!!! I appreciate the quick response and solutions.

  10. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    No problem.

    If you find yourself having a free minute or two can you rate this plugin whatever you think it deserves?

    Thanks,
    Jeff

  11. lilrascaldj
    Member
    Posted 10 months ago #

    Hey Jeff,

    This short code stopped working:
    [hms_testimonials template="25" limit="2" location="bottom" show_links = "true" prev = "<< " next = " >>"]

    If I click on the page number or arrow, only the first page of the testimonials display.

  12. lilrascaldj
    Member
    Posted 10 months ago #

    Oh, rotating works fine.

  13. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Is it working correctly then?

  14. lilrascaldj
    Member
    Posted 10 months ago #

    Sorry for the confusion. I was just letting you the Rotating option works.

    This option stopped working: [hms_testimonials template="25" limit="2" location="bottom" show_links = "true" prev = "<< " next = " >>"]

    If I click on the page number or arrow, only the first page of the testimonials display

  15. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Can you create new page and put the shortcode you are trying to use on it?

    It seems to be working correctly on mine making it a bit harder to diagnose.

    What browser are you using? I am wondering if the less than / greater than signs are messing with it. Though Chrome and Safari don't seem to be affected by that.

  16. lilrascaldj
    Member
    Posted 10 months ago #

    Sorry Jeff. I was testing the rotating and forgot I left the option turn on. Rotating has been removed. I am looking at both FireFox and Safari. had issues with Chrome and I stopped using it.

  17. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Well, it's not an issue with the browser and the gt/lt symbols. I will have to look at this more tomorrow.

    I will probably ask you to overwrite a file tomorrow while testing. Are you comfortable doing that?

  18. lilrascaldj
    Member
    Posted 10 months ago #

    Sure. I am a novice to this but if you will have patience with me, I will do it. I am going to turn rotating back on for now. Would you like to talk on the phone when I make the change? Let me know.

  19. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    I see the rotating is back on now :)

    At this time I don't think a phone call is necessary. I am going to make some adjustments in the shortcodes.php file of the plugin tomorrow.

    I imagine it will be sometime in the morning when I send you the update.

    I am changing this topic from "resolved" back to "not resolved" for the time being.

    Thanks for working with me on getting this fixed.

    Jeff

  20. lilrascaldj
    Member
    Posted 10 months ago #

    No problem. Have a good evening.

    Oh, something that might help tomorrow. When I closed the issue a couple of days ago, it was working. It is something that was changed in the last release. I am sure it was working in the release before (2.1.2). Maybe do a diff on the files to track down the issue.

  21. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Hey there,

    Can you replace the contents of shortcodes.php with the contents here?

    For some reason it was having trouble determining the current page. Hopefully this will get it to work better.

    To update the file via WP-Admin
    Go to: Plugins -> Editor -> Select HMS Testimonials in the select box on the top right -> Click on "hms-testimonials/shortcodes.php" in the file list on the right. -> Overwrite everything with the contents from the link above and hit "Update File"

  22. lilrascaldj
    Member
    Posted 10 months ago #

    Hey Jeff,

    I just realized you wanted me to update my shortcodes.php with the code above. I was about to do as you requested, but I just updated my plugin with your latest release. Does the new release include the shortcodes.php changes?

  23. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Yep.

  24. lilrascaldj
    Member
    Posted 10 months ago #

    So I only need to test it, correct?

  25. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Correct and hopefully it works.

  26. lilrascaldj
    Member
    Posted 10 months ago #

    Thank you Jeff! It is pretty cool.

  27. Jeff K
    Member
    Plugin Author

    Posted 10 months ago #

    Sounds like it's working then. I am glad you like it.

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