WordPress.org

1. LSandeen
   Member
   Posted 8 months ago #

   I am totally lockd out of my Blog. I have received a couple of comments that needed to be moderated, and when I went to log in I was tolk my password was incorrect. I only have one account in my blog, which I use as admin/blogger/moderator and I have only used one email adress in my blog.

   I am still getting requests to moderate the blog, but have not received any emails to startthe password reset process. The blog is hosted through my Network Solutions website at http://0344281.netsolhost.com/WordPress1/, my email is LSandeen@synergisticesolutions.com. I can get to the blog files in my websites httdocs directory.

   It is possible that I missed typed my email somewhere, but I beleive that is unlikely. Does anyone have a sstratgy for me to try.

   Larry

2. Samuel B
   moderator
   Posted 8 months ago #

   http://codex.wordpress.org/Resetting_Your_Password
   several methods

3. LSandeen
   Member
   Posted 8 months ago #

   I have tried using this page, here are my issues with each selection:
   1 - I don't have access or cannot find the admin panel.
   2 - I try the automatic emailer, but the emails do not come through, and I have checked spam/junk inboxes. Either the email in my blog was entered incorrectly or I have been hacked.
   3 - I am not sure how the MySQL MD5 hah works, but I don't appear to have access to a MySQL Command Line
   4 - I do not beleive I have phpMyAdmin access to the database - It does not appear o reside on my Windows 7 OS and do not know how to install and set up to access my wordpress blog database
   5 - I do have FTP access, but the only functions file that I find is in java script not php, and it does not appear to be associated with a theme.
   6 - I tried the emergency password reset script, but was unable to get it to execute, partly due to problems with the browser access line - http://example.com/emergency.php which I interpeted to be http://0344281.netsolhost.com/WordPress1/emergency.php and did not work. I tried other variations, but neve got the code to run. In addition, this only appears to send an email to the administrator email, which is what is not working currently.
   I will be working to research all of these a bit more, but any insight you can share will be greatly appreciated.

   Larry

   i

4. esmi
   Theme Diva & Forum Moderator
   Posted 8 months ago #

   Contact your hosts for assistance with accessing your database.

5. LSandeen
   Member
   Posted 8 months ago #

   Netowrk Solutions has said that this is a Word Press issue.

6. Samuel B
   moderator
   Posted 8 months ago #

   read the link above - really read it
   if you can't do any of that stuff, then, honestly, you shouldn't run a website
   also, if a host can't help you with accessing your database then get another host

7. LSandeen
   Member
   Posted 8 months ago #

   Samuel,

   Your comments seems a bit elitist to me. I am starting up a new business and living on a budget. I do not have the time or money to do all that I wish to do, including becoming expert in php, wordpress, java, and html. I also cannot change hosting sites on the flip of a dime. There is a bit of a learning curve for me.

   In general I am self sufficient and helpful when I can be, however, I rarely get told that I shouldn't be trying to do this......most folks are very helpful in the community I collaborate in. My biggest concern is not to do damaage as I work to resolve this issue.

   Have a good day - and by the way I have been reading the link in detail and trying to resolve the problem on my own.

8. Samuel B
   moderator
   Posted 8 months ago #

   sorry you took offense
   I didn't ask you to learn php or mysql - helpful but not necessary

   all you need to be able to do is use an ftp client or your host's file manager
   be able to open and save a file
   that stuff has been needed to know since the early 90's for webmasters

   so I don't feel I'm being elitist at all - it's basic stuff to run a website

9. LSandeen
   Member
   Posted 8 months ago #

   I am not really offended, so don't worry about that. I have been working with the FTP side of this, but the file names and paths do not match, and I have had trouble with that. I was able to get phpMyAdmin to let me look at the users, and found part of the problem - the URL and email both have an extra character, so I fixed that - I think and am waiting for a password reset email. I know that I have too many balls in the air - and this one has been falling to the ground over the past 36 hours - by the way NS called with a customer satisfaction call about an hour ago.

   Larry

10. LSandeen
    Member
    Posted 8 months ago #

    I did get in and reset the password.

    The link you sent me last night I had found earlier yesterday, so I had spent a number of hours working with it prior to my initial post. One of many things I did not know is that phpMyAdmin is already installed on the NS website and has access to the WordPress Database. I finally figured that out by typing "MySQL" in the windows start search box and it brought up a document from NS with some good information. Even a blind squirrel finds a nut occasionally.

    At this point I have several unanswered questions:
    1. What caused my password to fail initially?
    2. How did both my URL and email get corrupted in my wp_users table in the database.

    Thanks for your help and have a great day.

    Larry

11. Samuel B
    moderator
    Posted 8 months ago #

    not sure about #1 as it seems to happen occasionally and randomly to some folks

    if #2 is true - as in Changed - not corrupted, I would be slightly concerned about a hack

    online security check
    http://sitecheck.sucuri.net/scanner/

    you can use a security check plugin
    http://wordpress.org/extend/plugins/wp-security-scan/

    also
    http://wordpress.org/extend/plugins/bulletproof-security/

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