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Seamless Donations
[resolved] Not Receiving Emails, Can't See New Donors/Donations (9 posts)

  1. laura@cliniclink.org
    Member
    Posted 1 year ago #

    Hi - Love this plugin - EXACTLY what I need, and so easy to set up!

    I have embedded my short code in this page: http://www.wuqukawoq.org/everyneed. It all looks great. I placed two test donations (for $1 each), and both went thru just fine (confirmed that they hit our PP account).

    However, I didn't receive the thank-you emails that I set up, and I don't see any of the donations on the Seamless page.

    Any thoughts of how to troubleshoot this?

    Thanks - Laura

    http://wordpress.org/extend/plugins/seamless-donations/

  2. laura@cliniclink.org
    Member
    Posted 1 year ago #

    Just to follow up on this. I tried to play around with my test donations amounts (I normally donate $1 to test, but tried it at the $10 and $5 levels too). I also tried to deactivate all of my other plugins, to check for conflicts, but no dice.

  3. Designgeneers
    Member
    Plugin Contributor

    Posted 1 year ago #

    Hi Laura!

    Have you received money via this PayPal account before, or is it a new account? If it is new, you need to be sure to confirm the account with PayPal before donations will start to flow.

    Otherwise, shoot me a link to the page and I will take a look and see.

    Cheers...

    ...Allen

  4. Designgeneers
    Member
    Plugin Contributor

    Posted 1 year ago #

    Sorry, I just realized I said confirm, but what I meant to say was "verified"

    If this is a new account, you need to verify your account with PayPal, and then things should work.

  5. stevelack
    Member
    Posted 1 year ago #

    I'm having exactly the same problem. The donations are being received but the reply email is not being sent and the donations are not being recorded on the site. Also, a notification email is not being sent to indicate that a donation has been received. Does an IPN URL needs to be set with Paypal.

    Great plug in. Thanks!

  6. laura@cliniclink.org
    Member
    Posted 1 year ago #

    Sorry - I should have updated earlier. It turns out that I did not have IPN setup so that Paypal and my site could communicate.

    That did the trick! Thanks for the feedback and follow up. And, I hope that helps Steve, too.

    Laura

  7. stevelack
    Member
    Posted 1 year ago #

    Thanks Laura! I haven't tested it yet but I'm pretty sure enabling IPN will solve the problem.

  8. Designgeneers
    Member
    Plugin Contributor

    Posted 1 year ago #

    Hi everyone!

    I have just uploaded a new version (2.1.4) that adds logging - please update and attempt a donation (test or production) and then send me the logs (allen at designgeneers dot com)

    You can find the logs under a new dashboard menu item (under Seamless Donations) called logs - just cut and paste

    This should help me get to the bottom of the issues that a few of you are having.

    Cheers...

    ...Allen

  9. Designgeneers
    Member
    Plugin Contributor

    Posted 1 year ago #

    I'm going to mark this thread as resolved and dig into each problem in a unique thread - like for example Matt's thread

    Otherwise this thread is going to get confusing - there might be a couple different reasons at play here, including:

    - Make sure the PayPal account you are trying to donate is Confirmed/Verified

    - Is "Payment Review" activated on the PayPal account you are trying to donate to? (This will make every donation sit in Pending until you manually approve it)

    - Is "Block Payments in a Currency I do not accept" active on the PayPal account you are trying to donate to? (Seamless Donations only does USD right now)

    Thanks...

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