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P2 By Email
[resolved] not receiving email notifications (10 posts)

  1. Dan O'Keefe
    Member
    Posted 1 year ago #

    Hi Daniel,
    thanks for your plugin. so necessary for my situation (teachers in a school, where email is already the primary communication tool).

    However, I get nothing. activated, correct email, correct setting, but nothing. Am I missing an obvious setting?

    daniel okeefe
    teacher.q2lschool.org (in testing stages)

    http://wordpress.org/extend/plugins/p2-by-email/

  2. stl99
    Member
    Posted 1 year ago #

    Hi there,

    Really looking forward to using this plugin but I'm not getting notifications either...

    Cheers,
    Thomas

  3. Dan O'Keefe
    Member
    Posted 1 year ago #

    still doesn't work for me. I have chosen to use subscribe2 plugin for now.

  4. bertobox
    Member
    Posted 1 year ago #

    Similar to Dan O’Keefe, neither I or my teachers are receiving any notifications, even after checking the options to receive notifications in each user profile. This looks like a great plugin but I can’t get it to work.

    For the moment, I will try Dan’s alternate suggestion, subscribe2 plugin.

  5. bertobox
    Member
    Posted 1 year ago #

    Ok, here’s a happy update, I feel very embarrassed with the plugin authors about this, because the plugin indeed works beautifully!!!

    It seems P2 By Email doesn’t send email notifications to the post/comment author regarding his/her own post. This is the reason I wasn’t seeing any email notifications to the sample posts, comments and mentions I was sending. As soon as I created an additional test user, I immediately started receiving the notifications with that account and I realized the emails were being received by everyone but the author of the original post/comment.

    It so happens that there is no documentation in the plugin that hints at this ‘feature’ or characteristic, at least, none that I’ve found. If this solves the mystery for Dan O'Keefe as well as stl99, perhaps we can close this thread and include this in the FAQs and in the original documentation?

    Better yet would be to provide an option that allows the user to opt in/out of notifications of his/her own activity on the P2 blog.

  6. Dan O'Keefe
    Member
    Posted 1 year ago #

    Bertobox, your reply got me hoping, but sad to say, this didn't fix the problem for me...but still, interesting, the issue you discovered.

  7. Daniel Bachhuber
    Hand Built
    Plugin Author

    Posted 1 year ago #

    It seems P2 By Email doesn’t send email notifications to the post/comment author regarding his/her own post. This is the reason I wasn’t seeing any email notifications to the sample posts, comments and mentions I was sending.

    Yep, this is by design. We'll look into updating the docs. You can change the behavior by adding this snippet to your child theme of P2:

    add_filter( 'p2be_emails_send_notif_to_author', '__return_true' );

    The filter is here.

    @Dan To confirm, you've added the proper filter for sending emails? Any chance the emails are getting caught by spam, or with your email provider?

  8. Dan O'Keefe
    Member
    Posted 1 year ago #

    @Dan To confirm, you've added the proper filter for sending emails? Any chance the emails are getting caught by spam, or with your email provider?

    Thanks for the reply Daniel

    When you say "proper filter", are you referring to the tickboxes under user profiles, i.e. "send me an email whenever..." ? If so, these are set correctly on the users that I've tested with.

    as to spam, we've never had problems with that before. I checked the spam folders, and see nothing. our google apps email service doesn't usually give us any of those problems.

    Any other ideas on how I can troubleshoot? I really need to be able to pull the attention of our teacher's from their email mountain to see all the resources their colleagues are sharing:)

  9. Daniel Bachhuber
    Hand Built
    Plugin Author

    Posted 1 year ago #

    It might also be that your server doesn't support sending emails. Do you know if it's sending the other email notifications WordPress supports?

    You might consider installing the Configure SMTP plugin to route your emails through Gmail or similar.

  10. Dan O'Keefe
    Member
    Posted 1 year ago #

    That was absolutely the problem. I was actually just going to update this thread with our solution when I saw your latest comment.

    We hadn't noticed that emails weren't being sent at ALL (such as "forgot my password" emails, etc.). And this was the case. So this clearly has nothing to do with your plugin.

    We are on Amazon EC3, and we had to enable Simple Email Service, as well as the WP-SES plugin, in order to begin receiving emails from our WP installation.

    We then tested P2 by Email and, obviously, it worked. Thanks again for supporting this thread.

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