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Online Backup for WordPress
[resolved] Not receiving email back-up (4 posts)

  1. David
    Member
    Posted 2 years ago #

    I have chosen to "Perform a full backup and email it to the specified address".
    However, I am not receiving the email.
    I have confirmed that I have entered the correct email address.

  2. David
    Member
    Posted 2 years ago #

    I have also checked my spam folder.

  3. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi David,

    Sometimes the receiving side of the email rejects the email because of the contents of the attachment. If the backup is not encrypted and contains script files etc places like GMail have been known to reject the email silently.

    Try encrypting the backup and see if it arrives, or try using an alternative email account from a different provider.

    Jason.

  4. David
    Member
    Posted 2 years ago #

    That makes sense. I'll give it a try.
    Thanks,
    David

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