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[resolved] Not receiving confirmation email (4 posts)

  1. rjnolte
    Posted 11 months ago #

    The jetpack subscription form worked for a short time but now no one is receiving a confirmation email. When someone puts their email in the form box it says "An email was just sent to confirm your subscription. Please find the email now and click activate to start subscribing." but they get no email. The original subscribers still receive new post notifications.

    Thank you for your help.


  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Confirmation emails are only sent once, so if one of your readers already attempted to sign up before, they will not receive a new confirmation email if they try to sign up once again.

    Could you ask them to go to the following site to confirm their subscription?

    If that doesn't help, I would recommend asking them to check their Spam folder, as the confirmation emails can get caught in them sometimes.

    Thank you.

  3. sassysally26
    Posted 1 month ago #

    I am so frustrated it's unreal!!! I cannot seem to figure out why the email addresses are not even confirming when people sign up http://www.dubaibestproducts.com (scroll to bottom to sign up) the page just refreshes when an email is submitted and there is NO confirmation email in inbox or spam. Nothing happens at all! Thanks jetpack!!! I have a wordpress.com user for 10 months now on http://www.canadiansassysally.com. What is the problem?? I need help as I need to get this blog set up asap.

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 month ago #

    @sassysally26 Could you please start your own thread, as per the Forum Welcome?

    Thank you!


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