Not getting a thank you return letter after donating

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter kwinpreach

    (@kwinpreach)

    10 years, 3 months ago

    Allen, could the problem be with the outgoing connections? Would that keep my donators from receiving their “Thank you letter”. Stillwater host control panel is my hosting site. When I do the test, to my own email address it works fine. When others do it, they get the pay pal information but nothing from me saying Thank you.

    Allen Snook

    (@allendav)

    10 years, 3 months ago

    Hi!

    Here’s the problem:

    2013-12-25 12:47:04 IPN failed ( unable to open chatbackurl, url = ssl://www.paypal.com, errno = 13, errstr = Permission denied )

    Basically it means that your host isn’t allowing Seamless Donations to “chatback” to the paypal server during IPN processing.

    This will cause notification emails to not go out, and will cause the donation to not be recorded.

    Please contact your host and ask them if fsockopen can be permitted for your account – let me know what they say – a couple people seem to have hosts that lock this down.

    Thread Starter kwinpreach

    (@kwinpreach)

    10 years, 3 months ago

    Thanks Allen, made contact with my host and I think we have resolved the problem. I will do some more testing today. Thanks again!
    Kel

    Allen Snook

    (@allendav)

    10 years, 3 months ago

    Awesome – please let me know what host you are using – also I am going to come up with a way of testing automatically for this problem on activating seamless donations

    Thread Starter kwinpreach

    (@kwinpreach)

    10 years, 3 months ago

    Hello Allen, I’m using “StillWater Host”….. Still waiting of my test to finish. Haven’t received that “Thank You letter” as of yet. Here’s how “StillwaterHost” replied: Hello,

    Thank you for this additional information provided.
    PHP fsockopen is active and operational for your account as a PHP function.
    Like my colleague have specified in previous comment, the trouble is that the Outgoing connections filter block this connection as a security precaution. Error message noticed: 13 Permission denied is from the outgoing connections security filter.

    You should either add all PayPal IP address(es) related to the host which your plugin attempts to connect to or to disable the filter via Outgoing Connections menu at least temporary for testing purposes:
    https://us.cloudlogin.co/advanced/outgoing-connections/

    If there is anything else we can help with, feel free to write.

    Best Regards,
    Miles Claton

    I went ahead and disable the filter via Outgoing Connections for testing. Kel.

    Thread Starter kwinpreach

    (@kwinpreach)

    10 years, 3 months ago

    Ok, test is finished. Here’s the log:

    2014-01-04 12:16:58 —————————————-
    2014-01-04 12:16:58 Donation transaction started
    2014-01-04 12:16:58 Name: Kelvin Winston
    2014-01-04 12:16:58 Amount: 10
    2014-01-04 12:16:58 IPN: http://www.pavilioninternationalministries.org/wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php
    2014-01-04 12:18:17 —————————————-
    2014-01-04 12:18:17 IPN processing start
    2014-01-04 12:18:18 IPN failed ( unable to open chatbackurl, url = ssl://www.paypal.com, errno = 13, errstr = Permission denied )
    2014-01-04 12:18:18 IPN failed (unrecognized response) for sessionID dgxdonate_5b84550524_1388859303
    2014-01-04 12:18:18
    2014-01-04 12:18:18 IPN processing complete

    Kelvin

Viewing 6 replies - 1 through 6 (of 6 total)
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