This product isn't bad, but 1.1.0 WILL NOT WORK correctly in WP 3.5. Your Quick Edit and Status, Visibility and Publish drop-downs will not work. 1.1.0 also causes some issues with PageLines (like dragging your page format in the customization area).
I agree that customer support is lacking. I wrote to them about the Pagelines issue and that they'd be willing to work with them and heard not a peep back.
I have an email out about the 3.5 issues, we'll see how long it takes them to respond, if at all. Their blog says to come here (with an incorrectly typed URL) and download 1.2.0 which doesn't exist at this time.
Disappointing until they fix everything. Otherwise could potentially be a good money maker.
Those that posted (elienation, pixeldome) obviously work for the company, I'd ignore those posts. This product (v1.1.0) will not work under WP3.5.