We used their Desktop Media Agent as the primary program to upload media when we started our website. Shorty afterward, I found this plugin for WordPress and installed it thinking that it would be more a straight forward process in a web browser, skipping the desktop program. That computer with the desktop program crashed beyond repair a few months ago. So I started using this plugin exclusively. I can add new media and organize them into galleries to serve to our site, but it won't find the hundreds of photos that were added with the desktop program. The old files are on the "cloud" but not recognizable by the plugin. Tech support said that the files would be available to the plugin if I was logged in with the desktop agent on that computer. Impossible! They have work around to log on to their website, find the old photos in the galleries created by the desktop agent, copy those photos to the new gallery created by the plugin. They suggest this is the solution. It's a band aid. We are a paying customer of this service.