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Not able to connect to wordpress.com (21 posts)

  1. Jerremy
    Member
    Posted 1 year ago #

    I installed the plugin, but it's unable to connect to wordpress.com

    http://wordpress.org/extend/plugins/jetpack/

  2. Owen
    Member
    Posted 12 months ago #

    it's unable to connect to wordpress.com

    what do you mean by this?

  3. aliceverheij
    Member
    Posted 12 months ago #

    I can also not connect ANY of my 21 websites with Jetpack to wordpress.com. This is really awful as it kills a lot of functionality for me and my customers! What had been going on?

  4. Owen
    Member
    Posted 12 months ago #

    @aliceverhejj

    Take a look at the jetpack FAQ and see if that helps

  5. aliceverheij
    Member
    Posted 12 months ago #

    I did. And it didn't help a thing. Unfortunately.

  6. Owen
    Member
    Posted 12 months ago #

    What do you mean by you can't connect? Can you send a screenshot of the error if possible?

  7. aliceverheij
    Member
    Posted 12 months ago #

  8. Owen
    Member
    Posted 12 months ago #

    To me, this looks like a problem at jetpack's end. How many times have you tried connecting

  9. aliceverheij
    Member
    Posted 12 months ago #

    Numerous times. And re-installs, switching off plugins, changing themes and all that kind of stuff. Doesn't work. It somehow is the case on all 21 websites I manage. Definitely an incompatibiltity problem between JetPack and WordPress. But I have no idea where to look for a solution.

  10. Jerremy
    Member
    Posted 12 months ago #

    From the WordPress team:

    Thanks for getting in touch, and I'm sorry you've had this problem. We've received several reports about this error and our development team is currently looking into it.

    We'll be back in touch as soon as we have any further details.

  11. eldenroot
    Member
    Posted 12 months ago #

    same problem

  12. aliceverheij
    Member
    Posted 12 months ago #

    It is really awful as I am losing faith with customers. Can I somehow get an old Jetpack version? This is losing so much functionality on my websites!!!

  13. Owen
    Member
    Posted 12 months ago #

    From the WordPress team:

    Thanks for getting in touch, and I'm sorry you've had this problem. We've received several reports about this error and our development team is currently looking into it.

    We'll be back in touch as soon as we have any further details.

    From what was said here from Jerremy it looks like this is a known issue to JetPack and is being looked into. To download an old version (although this is not reccomended)go here then scroll down until you see 'Other versions' and select the other version to download. I do not see how this will help but there you go.

  14. aliceverheij
    Member
    Posted 12 months ago #

    I'll just give the old plugin a spin and will let you know what happens.
    Thanks for the info (and the effort!)

    Alice Anna

  15. aliceverheij
    Member
    Posted 12 months ago #

    Didn't work either. Guess I'll just have to wait.

  16. melodominguez
    Member
    Posted 12 months ago #

    i installed jetpack and i don't even get the message to connect to wordpress.com. i've un-installed and re-installed- deactivated all other plugins and nothing seems to work!

  17. EclipseDesignConcepts
    Member
    Posted 12 months ago #

    I'm having the same issue. Spent the last 3 hours fighting with it. Wish I would have come here first so I wouldn't have lost that time for nothing. I am trying to get this site build done ASAP so if I don't see that Jetpack has resolved this problem within the next day or two I will, unfortunately, need to seek out alternative plugins that do work for what I need. :( Very disappointing. I hope they figure it out quickly!

  18. aliceverheij
    Member
    Posted 12 months ago #

    Abandoning Jetpack for the same reason. I never really understood why there should be a connection made with a wordpress.com user. Has always been very silly because I'm building sites based on wordpress.org. So, byebye JetPack and back to a long list of lesser functional scattered plugins. :-(

    Unless they decide to kill that registration nonsende from the plugin.

  19. Owen
    Member
    Posted 12 months ago #

    Im sure there is a good reason that you need to connect to wordpress.com but if you are still not happy and want to go a step further contact jetpack vai there website, jetpack.me or if you cant be bothered and want to just delete jetpack then no-one is stopping you but I'd just like to say that jetpack's excelent support got me running...

  20. aliceverheij
    Member
    Posted 12 months ago #

    I'll try that. Somehow I got the impression Jetpack is made by WordPress. Must have been wrong in that. Hope they can solve this.

  21. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    @Jerremy I see you've also contacted us via email, and we replied. Do not hesitate to send us another email if you need more information!

    @aliceverheij I see you also commented on our blog; I contacted you via email earlier today.

    @eldenroot @zeeshanaayan07 @melodominguez @EclipseDesignConcepts Can you please use Jetpack's Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Activate the Jetpack Debugger module.
    3) Under the Jetpack menu item in your dashboard, click on Debug.
    4) Click the link that says "click here to contact Jetpack support."
    5) Fill in the description box and your name and email address.
    6) Click the "Contact Support" button.

    Thanks!

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