Thanks for the feedback! I think you are missing a few components to your review. This is a free plugin and currently in beta... It has worked for thousands of other people without issues. It is also a work in progress and is currently targeted at system admins and developers as it states on the description page. I'm currently trying to make it more robust and user friendly, but it does take time, and supporting every feature of a commercial product is not feasible when this is 100% free volunteer work and pretty much a one man project. Making this software is much more complex than most people realize. That is why commercial plug-ins like Backup Buddy are multi-million dollar pieces of software and have entire teams working on them year round.
THE ENVIROMENT RESPONSE
Even though thousands of hours of work have been put into getting things like the serialization engine and various other aspects of the plugin to work across all the different LAMP stacks its not designed to have everything out of the gate, it is a work in progress and requires feedback from the community and a software regression cycle to eventually become a production product.
As far as cPanel, I have seen hundreds of instances where it works just fine. It fact the majority of most hosts reported using this plugin are cPanel. I have 3 separate cPanel accounts across 3 different hosts and they all work fine. I have also worked with hundreds of people who have successfully used the plugin with WAMP, XAMMP, or MAMP. I personally use XAMPP and have no issues. Yes you may have to do some setup and configuration to get things working, but that can be true with even some of the commercial backup plugins. Even on Linux distros I have spent days configuring shell scripts just to get a particular package to work, and this was from a commercial Red Hat Fedora package.
THE MONEY RESPONSE
As far as the $75/hour rate. That service has only been used 3-4 times, and those particular requests were for very complex migrations. Also it’s important to note that very little money is made from the premium service requests. I have probably made less that $500 since I started this plugin with the premium service. In fact more money is actually made from donations...
It is also important to know that rate is actually a very common rate; see other popular plugins a like W3C, Better WP Security and Yoast SEO. Besides the plugin does offer a basic level of support which very few WordPress plugins even offer at all. I have worked with hundreds of people to get things going. Yes it may take a little patience and some troubleshooting but with some effort many people have gotten things to work just fine.
As you can see that you’re the first and only person to actually leave a comment with a 3 stars or less… I hope you would reconsider your very low vote in response the global nature of this plugin. If you want to a open a support ticket again I can try to help point you in the right direction to get your environments setup to use the plugin.