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No WordPress Jetpack Stats & Forms (9 posts)

  1. stevepett
    Member
    Posted 1 year ago #

    Tried here to save repeating everything.

    On http://www.Asset-Protection-Secrets.co.uk I can get not stats since upgrading (though other sites are fine) and even the historic stats have gone. I know I'm getting traffice n'cos I'm paying Google for it.

    On the same site, the Jetpack forms module won't work either (long time problem discovered and cured more than once, but very expensive!) Go here: http://www.asset-protection-secrets.co.uk/enquiries/ - you can see the code underneath the crude Mailto link.

    I have only 5 plug ins, all of which have been turned off in an attempt to get things working at one stage or another:
    jetpack
    Wordpress SEO
    PushbuttonSEO
    Revision Control
    Wordpress Database Back Up

    Help!

    http://wordpress.org/extend/plugins/jetpack/

  2. stevepett
    Member
    Posted 1 year ago #

    Theme is Twenty TEN - forgot to say!

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    When you try to load the Stats page, do you see any Javascript errors in your Javascript console?

    You can find out how to open the Javascript console here:
    http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers

    Could you also go to the Jetpack menu, and click on the Debug Link at the bottom of the page? If some of the values are missing, could you send us an email with the debug results?
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  4. stevepett
    Member
    Posted 1 year ago #

    CLIENT_ID: 31246619
    BLOG_TOKEN: DELETED
    MASTER_USER: 1
    CERT: 0
    TIME_DIFF: 0
    VERSION: 2.1.1:1357654932
    OLD_VERSION: 2.0.4:1356035163
    PUBLIC: 1
    USER_ID: 1
    USER_TOKEN: DELETED
    PHP_VERSION: 5.2.17
    WORDPRESS_VERSION: 3.5

  5. stevepett
    Member
    Posted 1 year ago #

    I don't pretend to understand the Javascript console, but there are no comments or other indications next to the Error bit.

    Steve

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you try to disconnect from WordPress.com, and then reconnect?

  7. stevepett
    Member
    Posted 1 year ago #

    Thanks, I have now done that.
    It doesn't appear to have made a difference unless there have been no visitors in the last hour - I 'll keep checking!

  8. stevepett
    Member
    Posted 1 year ago #

    Just re-checked - still no stats.

    Steve

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    It seems there is a problem with your connection to WordPress.com.

    Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.

    You can the send us the results via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Thanks!

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