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No website and can't login to WP admin (26 posts)

  1. ShawnaM
    Member
    Posted 9 months ago #

    When I go to access our webpage or login to our WP admin I get a blank page that says "error" in the upper left corner. That is it, nothing else.

  2. shubhamjagtap
    Member
    Posted 9 months ago #

    i also have same error as you

  3. ShawnaM
    Member
    Posted 9 months ago #

    Our website is down again and I have no access to the WP-admin panel again. Is this a server error, or something else!?!? There is no error message or any info to give me an idea of what it might be. It's just a blank white screen, in any browser. We have customers calling saying they can't get to our website either.
    I am at a complete loss. Can anyone provide any help or advice? Thanks!

  4. Andrew
    Forum Moderator
    Posted 9 months ago #

    @shubhamjagtap, Please don't post in people's threads unless you are contributing towards the solution. You actually removed this thread from the no-replies list, a list where some forum volunteers prioritise threads that have no answers.

    @ShawnaM, do you have access to your theme's files and folders, aka FTP access?

  5. ShawnaM
    Member
    Posted 9 months ago #

    Yes Andrew, I do

  6. Andrew
    Forum Moderator
    Posted 9 months ago #

  7. ShawnaM
    Member
    Posted 9 months ago #

    I renamed the plug-in folder to plugins.hold, and there was no change to the accessibility of the website or admin panel. I still get a blank white screen.

    The website is http://www.arizbrands.com

  8. Andrew
    Forum Moderator
    Posted 9 months ago #

    Which themes do you have in your themes directory?

  9. ShawnaM
    Member
    Posted 9 months ago #

    freshcitrus
    twentythirteen
    twentytwelve

    We use the fresh citrus theme.

  10. Andrew
    Forum Moderator
    Posted 9 months ago #

    Can you rename the "freshcitrus" folder to "freshcitrus-old"?

  11. ShawnaM
    Member
    Posted 9 months ago #

    Yes. Done. Still no change :(

    I really appreciate you taking the time to work through this with me.

  12. ShawnaM
    Member
    Posted 9 months ago #

    Should I keep the plugins folder named plugins.hold ?

  13. Andrew
    Forum Moderator
    Posted 9 months ago #

    Can you access your server's error logs?

  14. ShawnaM
    Member
    Posted 9 months ago #

    I usually can, but right now the host says "logs not available"

  15. ShawnaM
    Member
    Posted 9 months ago #

    Okay, I now have access.

  16. Andrew
    Forum Moderator
    Posted 9 months ago #

    Are there any errors in there?

  17. ShawnaM
    Member
    Posted 9 months ago #

    YES! :(

  18. Andrew
    Forum Moderator
    Posted 9 months ago #

    Could you copy your errors into PasteBin and link us to that Pastebin'd page?

  19. ShawnaM
    Member
    Posted 9 months ago #

    Okay - I posted the paste here http://pastebin.com/CADgdaZP and called it 13.1015 error log

  20. ShawnaM
    Member
    Posted 9 months ago #

    I have looked file manager to see which files have been recently modified, and none seem to have been recently modified, except for one. And it's been modified in most of the folders - post.php

    Could this be a contributing factor?

  21. Andrew
    Forum Moderator
    Posted 9 months ago #

    Hi ShawnaM, I don't know enough about the errors in your logs to be able to help.

    Fortunately you should now have provided enough information for other people to help.

  22. kmessinger
    Volunteer Moderator
    Posted 9 months ago #

    Are using Ioncube to secure your site? That is where the problem is. Either you or the host is using this.

  23. ShawnaM
    Member
    Posted 9 months ago #

    Ioncube is not something I recognize. I will check with the host. Thanks to both of you!

  24. ShawnaM
    Member
    Posted 8 months ago #

    So, I have not made any headway on our problem.

    GoDaddy does not provide ionCube support.

    Does anyone know if removing the files for ionCube and/or ZendOptimizer will it affect the remaining files? And if it is possible to remove them without any problems, where & how do you remove the ionCube and ZendOptimizer files.

  25. kmessinger
    Volunteer Moderator
    Posted 8 months ago #

    I would try to contact both. I found this number, 1-253-242-2744 for ionCube and 1-408-253-8800 for Zend.

  26. ShawnaM
    Member
    Posted 8 months ago #

    A file called post.php file had been added on to the backend that wasn’t authorized.

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