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Easy Digital Downloads
[resolved] no test email and no link to download (46 posts)

  1. eastmanannie
    Member
    Posted 10 months ago #

    I'm having trouble with the easy digital downloads plugin. We aren't getting our test emails and I've purchased my download twice (from a different paypal and email than the one linked to the site) and we get no email (and therefor cannot download). How do I troubleshoot this?

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Are the payments marked as Complete in Downloads > Payment History?

  3. eastmanannie
    Member
    Posted 10 months ago #

    yes. I did it twice and both are complete.

  4. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Have you filled out the email receipt settings in Downloads > Settings > Emails?

  5. eastmanannie
    Member
    Posted 10 months ago #

    yes, but we are using the default template for now. but the address is filled out ([ email redacted ])

  6. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Show me a screenshot please.

  7. eastmanannie
    Member
    Posted 10 months ago #

    how do I attach a screen shot here? (sorry!)

  8. ghost1227
    Member
    Plugin Contributor

    Posted 10 months ago #

    I'm going to be taking over from Pippin on this one. Simplest way of posting a screenshot would be posting the image somewhere (you can always upload it to your own site through the Media menu), and just pasting the link here.

  9. eastmanannie
    Member
    Posted 10 months ago #

  10. ghost1227
    Member
    Plugin Contributor

    Posted 10 months ago #

    Close, not quite. I can't get to that without being logged in. On that page, there's a box on the right titled 'File URL'. The link in that box is the direct link to the image (and what I need)

  11. eastmanannie
    Member
    Posted 10 months ago #

  12. ghost1227
    Member
    Plugin Contributor

    Posted 10 months ago #

    Well, that certainly looks good! Are you on a shared hosting account?

  13. eastmanannie
    Member
    Posted 10 months ago #

    I don't know what a shared hosting account is. I set up paypal and hosted the file on amazon. I followed the advice of Mike Vogel's blog who loves this plugin

  14. ghost1227
    Member
    Plugin Contributor

    Posted 10 months ago #

    Let me rephrase the question. Who provides the hosting for the site itself?

  15. eastmanannie
    Member
    Posted 10 months ago #

    ahhh yes, it's a company called Milkhaus. what does that tell us?

  16. eastmanannie
    Member
    Posted 10 months ago #

    ????

  17. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    If you go to Downloads > Payment History and click "Resend Purchase Receipt" on a payment, does it work then?

  18. eastmanannie
    Member
    Posted 10 months ago #

    when I hit resend purchase receipt nothing happens. it starts to load but then nothing happens, and eventually I refresh the page

  19. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Can you show me exactly what you have in the Subject line for the email? I can't quite see it all in the screenshot.

  20. eastmanannie
    Member
    Posted 10 months ago #

    the subject says: Bay Of All Saints - digital download

    thanks! I hope we can solve this

    [No bumping, thank you.]

  21. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    @eastmanannie Did you see my question above about the subject line?

    I assure you, the plugin does work. I process a large number of sales every single day through, as do a large number of very large sites.

  22. eastmanannie
    Member
    Posted 10 months ago #

    right. again, the subject line says: Bay Of All Saints: digital download

  23. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Oh weird, your post above (from 22 hours ago) didn't show up until just now. Sorry about that.

    As a quick test, can you get rid of the ":". Does that fix it?

    If that doesn't work, then please install the Configure SMPT plugin: http://wordpress.org/plugins/configure-smtp/

  24. eastmanannie
    Member
    Posted 10 months ago #

    OK - clarification, there were no ""
    And what app do I need to install the configure SMPT? I tried to launch it and it opened dreamweaver?

  25. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Just remove the colon. I.E. this >> :

    You will install the Configure SMTP plugin just like any other WP plugin.

  26. eastmanannie
    Member
    Posted 10 months ago #

    Do you mean remove the colon in the file name? There is no colon. This is what I see. I uploaded a screen shot of what I see when I unzip the file.
    http://www.bayofallsaints.com/wp-content/uploads/2013/06/Screen-Shot-2013-06-18-at-6.27.10-PM.png

  27. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    No, I want you to install the Configure SMTP plugin just like any other plugin. The easiest way to do this is by going to the plugins page in your WordPress admin and clicking "Add New".

    I want you to remove the colon form the email subject line in Downloads > Settings > Emails.

  28. eastmanannie
    Member
    Posted 10 months ago #

    Ok, thanks! I just installed the Configure SMTP plugin.
    Again, I see no colon in the email subject line in Downloads > Settings > Emails.
    What it said was:
    BAY OF ALL SAINTS - digital downloads

    I just removed the hyphen in case that's what you were seeing

  29. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 10 months ago #

    Yes, sorry, I really meant the hyphen.

    Does the combination of those two things make a difference?

  30. eastmanannie
    Member
    Posted 10 months ago #

    no, nothing's changed.
    I tried several "send test emails" and also tried to resend email from my payment history page and I've received nothing.

    Does it have to do with my settings for the "success page" in the general menu? I'm going to try creating a new success page

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