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No support from publisher at all (2 posts)

1 star
  1. sdairmark
    Member
    Posted 7 months ago #

    I installed the plug-in, it is ok.
    It has bugs and conflicts.
    I emailed the publisher, didn't get a response - no surprise there they have a support forum.

    I posted two questions on the support forum a month ago. I DIDN'T GET A RESPONSE THERE EITHER.

    The publisher doesn't seem to care out the plugin our its reputation as a developer.

    I was considering them for SEO work.
    I'm glad i experienced their lack of professional with the plugin, before i got into working with them on our SEO.

    Don't waste your time with these guys or the plugin.

  2. bompus
    Member
    Plugin Author

    Posted 1 week ago #

    We try to minimize conflicts as much as possible. The reviews of the plugin speak for themselves in that 99.9% of sites have no issue at all. That leaves the other 0.1% which do have issues. We do care about our users and reputation and try to respond to all detailed reports of bugs.

    I hope you try version 3 which will be released soon and hopefully will resolve the issues that you were experiencing, whatever they were.

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