No Support from Guided Transfer

About 2 weeks ago, I purchased the guided transfer, and my site was transferred. Though I received help in changing the domain mapping from the technician doing the guided transfer, I have had NO help whatsoever from the 2 weeks of support included in my purchase. I have had several questions and have sent about 5 emails to the email address provided for the 2 weeks of support and haven’t even received a response. I still have a couple questions regarding fonts (there are a couple selectors I need to know to fully change all of my fonts on Typekit), I would like to know how to move the tag/category section from the top of my post to the bottom, and how to add my copyright statement to the footer, instead of using a widget in the sidebar (I am using the Fresh & Clean theme). I would also like to know how to increase my font size. Absolutely no help whatsoever from my supposed 2 weeks of support.

I feel so ripped off. I purchased the guided transfer purely for the 2 weeks of support and have received nothing. I was also informed by my new hosting service that they could have done the whole transfer for free. I am pretty frustrated and disappointed in wordpress.com right now. If you are considering the guided transfer, beware!