No support for potential customers, bad implementation

In comparison, woocommerce has a free support stuff for those who are new and are struggling with the plugin. Sure, they are slow and not so effective but a newbie can search topics, add new ones, receive answer.

I wanted to try jigoshop but run in many complications. To my surprise free forum was closed, old threads were not helpful. The only solution was to buy premium support… Great… Plugin isn’t working correctly in free version already so how could I be certain that after paying for support it will do what I expect it to do? Sorry, I don’t buy with eyes closed.

During my search I found out that my problems are… NORMAL. What??? Yes, you heard right. This ecommerce plugin don’t work flawlessly just like that… You need to buy a dedicated and expensive theme… Without it on the shop page all widgets are shown down, as if they were in footer area… There are few primitive free themes but they are too little choice and have too little functionality to do something with them. So from the beginning we are forced to buy the dedicated theme, but still not knowing if we like the shop. Not nice.

Solutions that I found through Google included manually searching and editing plugin files. Unfortunately files were in different places then mentioned in threads or they were not to find at all… Even if I managed to find them, they didn’t have the given code, even the shred of if it. In short, those old advices were not applicable to my situation and my version, my themes, etc. So basically I was left with nothing but the option to buy first overpriced theme… or support.

Then I found out about Tax issues and noticed that I only can show prices with tax or without it but doesn’t show on the page which one is it. Sorry, but that burn Jigoshop totally. It is even punishable by law in our country not to have tax price that is clearly described, not mentioning how unpractical is not to have it. The constant doubts is the price includes tax or not? Customer must know it from the first glance.

Additionally calculating of tax in cart was total failure. Instead simple prices with tax and just small info about how much tax is in the overall sum like it is done on woocommerce, jigo subracts tax (incorrectly!) shows taxless prices (different from those on product site) and gives some weird tax on the end. What? There is so much weirdnesses and mistakes here that I can’t even began to describe it fully. In short, tax options fails miserably.

And there was the BIG issue with prices… When I put 3.87, for customer it was shown and calculated as 3.00. When I gave the price 0.82, on shop site the price was 0.00… Everything was rounded down to whole numbers, although I did have 2 decimal places set and system was showing it… as double 0, not the rest I put in system.

Of course I wasn’t the only one affected with this issue, but once again, with no support I couldn’t find any solution…

So many bugs on the beginning and not a bit of help from any side just threw me away from this plugin as far as possible.

Sorry, but Woocommerce sucked at first but I was able to resolved issues, although it lasted long. With Jigoshop I didn’t even have a chance to begin.

1 star is too much in my opinion. Someone miscalculated and left newbies, potential customers in the ice…