NO support

  • facupuig

    (@facupuig)


    10 years, 3 months ago

    I had an issue and post a question in the forums, nothing in 4 days, when I told in the forums that I wasn’t able to wait and I was uninstalling, the developer told me “That is a good Solution for you…”
    Nice Customer Service, even if you are offering this plugin for free, you can let your customers/users aware that your are no going to be available for the time being.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Vincent Mimoun-Prat

    (@vprat)

    10 years, 3 months ago

    Hi,

    I guess you are referring to that thread: http://wordpress.org/support/topic/not-found-error-404-409?replies=7

    If you cannot understand that some people have some family time during Christmas, … Sorry. I don’t have any commitment to publish my personal schedule here just because I offer a plugin for free.

    If you had visited the plugin support website (http://customer-area.marvinlabs.com/support), you would have seen that support was closed during that time. Just like it is closed during night time. Or maybe I should also watch forum here at night and during week-ends?

    Finally, to be a customer, you would have to pay for something… This is free. Just have some respect for what is gifted to you and encourage developers rather than just throwing stones at them.

    Alvaro Gómez

    (@mrfoxtalbot)

    10 years, 3 months ago

    I can not disagree more with facupuig. This plugin has on of the best supports I have ever seen.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘NO support’ is closed to new replies.