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[resolved] No Longer Super Admins after Hacking (6 posts)

  1. ka2id
    Member
    Posted 1 year ago #

    Website http://www.calvaryonline.ca was hacked into and I got the guys over at Sucuri to fix it. Only, they deleted my Super Admin Account and managed to give the other Super Admins an Admin account, now we can't log into the Network Admin to further secure the site and use other Super Admin stuff, any help would be greatly appreciated.

    Thank you,
    Kekeli

  2. You paid them, go back to them and get them to fix it the rest of the way. I'm sure they will if you explain that they dehacked your site, but left it broken.

  3. ka2id
    Member
    Posted 1 year ago #

    Have asked them, nobody seems to know WP enough to venture much advise about how to go about doing this. Have tried through phpMyAdmin to set up another account or upgrade the current ones, but to no avail. People only seem to know how to set this up for admin, but can't find anybody who really seems to know what to do with Super admin.

    What happens to a WPMS site if there is no super admin, can't it just grant those rights to the admins> Is there a way to give those capabilities to admin so that we can at least access what we need to to change our levels and access the Network area?

  4. You CAN grant the rights, but you do it via the database.

    You would edit the site_admins option in the wp_options table to be: a:1:{i:0;s:5:"admin";}

    Where 'admin' is the name of the super user and 5 is the character length of the name.

  5. dremeda
    Sucuri Wizard
    Posted 1 year ago #

    Hi there. If you're a Sucuri customer and have an open ticket, please update that ticket with the issues you are seeing and noting here. We would be happy to take a look at what's going on.

    That said, we do not remove users from any application without prior approval from our customers. There are cases where we find rogue users, but this is discussed and any changes are approved before they happen.

    If you have any further questions, feel free to update your ticket or open a new one, we're happy to help.

    Thanks,
    Dre

  6. ka2id
    Member
    Posted 1 year ago #

    So after several back and forth mails from Sucuri, they were able to help afterall. Thanks everyone for your input!

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