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Export User Data
[resolved] No file exported (5 posts)

  1. hana.ladorn
    Member
    Posted 7 months ago #

    Hello,

    I tried exporting the file for User emails, first name and last name. When I click export. I was directed to this --> http://ladorn.co.uk/wp-admin/users.php?page=export-user-data&error=empty

    there wasn't any file and the page was blank. Please help!

    http://wordpress.org/plugins/export-user-data/

  2. qstudio
    Member
    Plugin Author

    Posted 7 months ago #

    @hana.ladorn - the plugin will return the "Empty" error when the user query does not find any users to export - this usually happens when you select a restrictive date range - for example the previous month or two - did you change other settings?

    Please also try to revert to the default theme and deactivate any other plugin and test again.

    Good luck!

    Q

  3. taxgirlsrh
    Member
    Posted 7 months ago #

    I'm having the issue where the page loads white and I never get an export -- sometimes I get this error message:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 35 bytes) in /home/content/94/11817394/html/wp-includes/wp-db.php on line 1234

    Most of the time however, it is just a blank white page.

    Any ideas?

  4. qstudio
    Member
    Plugin Author

    Posted 7 months ago #

    @taxgirlsrh - I think that you need to turn on wp_debugging ( http://codex.wordpress.org/Debugging_in_WordPress ) and check your log file for error - the most reasonable explanation is that you've exhausted the RAM allocated to you - are you using a shared hosting?

    If that is the case, you'll need to speak to your host about increasing your available memory.

    Q

  5. qstudio
    Member
    Plugin Author

    Posted 5 months ago #

    I'm closing this request - as no reply from the author.

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