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1. ken8795
   Member
   Posted 6 months ago #
   

   I have installed the plugin, (0.3.2) and as indicated have uninstalled and re-installed multiple times. I have installed via WordPress, downloadint and uploading from developers site and even attempted to install via FTP. In each instance the tests all appear normal.

   SYSTEM REQUIRMENTS
   SYS-100: File Permissions Pass
   SYS-101: Reserved Files Pass
   SYS-102: Zip Archive Enabled Pass
   SYS-103: Safe Mode Off Pass
   SYS-104: MySQLi Support Pass
   SYSTEM CHECKS
   PHP Version: 5.2.17 OK (PHP 5.2.17+ is required)
   Web Server: Apache Good
   Open Base Dir: Off Good
   PHP SAPI: cgi-fcgi
   Pre-Zip Overview: Scan Now
   W3 Total Cache: Cache Directory Not Found

   I can select to create the package and the system runs the process however upon it completing, nothing is displayed and I am returned to the initial page indicating no package exists. I check the site via FTP, it looks like the files have been created. Can anyone give me any suggestions on what I may be missing?

   Thank you!
   Ken

   http://wordpress.org/extend/plugins/duplicator/

2. lifeinthegrid
   Member
   Plugin Author
   Posted 6 months ago #
   

   Hey Ken,

   Check the log file (button in the corner of the dashboard) and see if shows as finished. If its not finished then you may have reached a timeout on your server. Some hosts restrict the timelimit for a process to under one minute. If you have a larger site it may not finish. In this case you would need to check with your hosting provider to see how to keep the process running longer.

   If the process does finish and you still see no packages then it may be a permissions error or the owner/group settings on your site may not be setup correctly.

   If you want to submit your log file to the helpdesk you can at:
   support.lifeinthegrid.com

   Please don't post any of the log data online as it contains sensitive information...

   Thanks

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