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No emails sent with wp eshop after purchase (3 posts)

  1. SilverSunrise
    Member
    Posted 2 years ago #

    Hi. I was testing eshop with a downloadable product and paypal as payment processor. The payment was ok, but I don't receive any email from eshop plugin with the link of download.

    Now, I put the plugin in live way, I made a purchase, but I don't receive the email. Neither the customer nor the admin receives any email. The Transaction ID says "processing" but the money was deducted from to paypal account of the customer.

    I have configured the automatic email templates and made sure that they are active.

    I dont know why the emails are not sent out. Can anyone please help? I like the plugin and would really like to use it further.

    I have already read similar threads on this topic but none of them was helpful to me.

    Do I have to set up Paypal Instant Paymant Notification in order to get the orders processed in a correct and automatic way? Why are there no emails sent to the admin even when the order status is pending?

    I really appreciate any help on this matter. Thank you!

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Have to tested to see if you get any mails from WordPress - such as a new user email or comment emails?

  3. elfin
    Moderator
    Plugin Author

    Posted 2 years ago #

    If the order is still processing, it may be that paypal couldn't connect to your site. Try deactivating all other plugins and test in Twenty Eleven theme.

    But as esmi suggested, please ensure other emails get sent ok.

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