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[resolved] No emails are sent (8 posts)

  1. Anti-Pesto
    Member
    Posted 7 months ago #

    I use e-Commerce 3.8.13.2 and Pronamic iDEAL 2.4.3.
    There are no admin mails sent. The status is 'Payment accepted'. The customers receive a receipt, but the admin mail doesn't work.
    Who can help me, please?

    http://wordpress.org/plugins/wp-e-commerce/

  2. Angel Monteros
    Member
    Posted 7 months ago #

    If I have a similar probllema, when someone buys me does not get any mail to know, only if I go to the site and see administador understand me whole and should not be so

  3. Mihai
    Member
    Plugin Author

    Posted 7 months ago #

    @Anti-Pesto please contact your payment gateway developers to update their code. There has been changes in the way gateway emails are sent out in recent WPEC updates

    @Angel Monteros the same applies to your issue. Depending on what gateway you are using.

    Regards
    Mihai

  4. Kcallwood
    Member
    Posted 5 months ago #

    Can you point us to the documentation on what updates are necessary?

  5. Mihai
    Member
    Plugin Author

    Posted 5 months ago #

    Look at the gateways that come by default with WPEC. You can use Paypal Standard to see what the changes are. You should look at the part that updates the order status in the database.

  6. rainbowlearn
    Member
    Posted 5 months ago #

    Having the same issue. I'm using e-Commerce 3.8.13.3 and using "TEST Gateway".

  7. Kcallwood
    Member
    Posted 5 months ago #

    Problem solved in record time by Dom over at whitelamp.com.

    The problem was in fact my custom gateway so @rainbowlearn you might want to something like Paypal Standard (or one of the other core gateways) just to test. That is of course after you troubleshoot whether or not your WP sends emails properly to begin with.

    Maybe @misulicus can explain why the test gateway doesn't work if you haven't modified the one that comes by default.

    When you are ready to use a real gateway, Dom can help you if you need custom work done.

  8. Mihai
    Member
    Plugin Author

    Posted 5 months ago #

    Test gateway emails are only sent once the order is marked as Accepted in the store sales. So once you place the order mark it as paid and then see if the emails are sent.

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