WordPress.org

Ready to get started?Download WordPress

Forums

WordPress Simple Ecommerce Shopping Cart Plugin- Sell products through Paypal
[resolved] No email sent to customer after transfering via paypal (25 posts)

  1. benuz
    Member
    Posted 1 year ago #

    Hi again,

    a friend tried to buy a product from my shop and has paid via paypal. he did not get an email with the download link.

    its a digital download and shipping product.So it should be,that he gets an email with a downloadlink, and I would get an mail with the adress to know where to ship to.

    I get an email from paypal with the adress, but he didnt get an email with the digital download. I have put a check in the settings at email sent after purchase. but it just doesnt work. he neither got something in his spam mails.

    is this a bug or am I doing something wrong?maybe just possible with bizcart?

    would be nice to hear something from you.

    blog: http://www.benuz.de

    Thanks a lot.

    http://wordpress.org/extend/plugins/simple-e-commerce-shopping-cart/

  2. Jacob80
    Member
    Posted 1 year ago #

    Hi Benuz,

    Checked the website but could not find any product or not sure if you have deleted the plugin already.

    1. You mentioned that you have received email from paypal with the customers address what about the payment? Did he paid by paypal check? Plugin treats it as a manual payment and does not release the product.

    2. You might need to check with your hosting provider to see if your email script is working correctly.

    Its pretty hard to tell if there is no shopping cart installed.

    Cheers!!

  3. benuz
    Member
    Posted 1 year ago #

    Hi there.

    Sorry I released the site already and put the Shopping Cart away from the navbar. You can get to it by this link: http://benuz.de/?page_id=69

    He paid the PayPal bill and I got an adress and "payment done" mail from PayPal but no digital link is send via email :/

  4. n.showket
    Member
    Plugin Author

    Posted 1 year ago #

    First of all, I can reconfirm you ( 100% guarantee ) that email works and it is working for many many clients. Must be something in your Env.
    do the following:
    1 ) Check that your hosting does allow email to go out.

    2 ) If Yes, please configure your smtp details.

    3 ) if nothing works send me yoru admin and I will have a look.

  5. benuz
    Member
    Posted 1 year ago #

    Thanks for your answer in the first place. I think i might got the problem here. The email I used was just forwarding to another one. I now installed a new mail on my server and put it in thunderbird. But what authentification mode do I have to choose now? Because the plugin does not want any Password. just none? doesnt that mean anyone could use the mail adress to send mails out?

  6. n.showket
    Member
    Plugin Author

    Posted 1 year ago #

    Nah its linked with your hosting...it should be fine...

  7. benuz
    Member
    Posted 1 year ago #

    I tried again to buy something and it still did not send the mail. Do I have to change something in my php options for allowing emails to be sent out?

  8. n.showket
    Member
    Plugin Author

    Posted 1 year ago #

    no you should not have to do anything.....I can assure you with full guarantee that email is fine from my code point of view. Hundreds of people ( including myself ) are using this. It must be something to do with yoru hosting and setup.

    Thanks
    Niaz

  9. benuz
    Member
    Posted 1 year ago #

    still doesnt work..Im going to surrender very soon :/

    my hoster does allow following options to be changed:
    https://dl.dropbox.com/u/1626073/hoster.jpg

    do i have to change something from there?

  10. n.showket
    Member
    Plugin Author

    Posted 1 year ago #

    You should not have to give up for this. I guess at this point, send me an email with your admin access and let me have a look.

    Thanks
    Niaz

  11. benuz
    Member
    Posted 1 year ago #

    could it be beacause I had a normal paypal account and just upgraded? o.O?

  12. n.showket
    Member
    Plugin Author

    Posted 1 year ago #

    I dont think so. Email issue is normally linked with hosting problem and your site(WordPress) configuration.

    Thanks
    Niaz

  13. n.showket
    Member
    Plugin Author

    Posted 1 year ago #

    I have checked it and cant see any issue. It has to be hosting related....also could you please uninstall all the installed plugins you haev and just try our one first.

  14. benuz
    Member
    Posted 1 year ago #

    thanks a lot for your help though.so you think some changes in host could make it work? my hoster got me to this site where i can make some changes: https://dl.dropbox.com/u/1626073/hoster.jpg somebody knows what to change?

  15. inlate
    Member
    Posted 1 year ago #

    Hi, I have the same problem.
    I've tried to buy a file. I've paid with paypal and the operation was concluded with success.
    I've received the email from paypal but I'haven't received yet the email with the download link.

    n.showket said that it could be an hosting problem.
    Which hosting detail I have to check?

    Thanks!

  16. polaspilates
    Member
    Posted 1 year ago #

    Double check your spam box for the email with the link. (I know it sounds silly, but my live testers are getting the download email in spam).

    My issue is that the link being sent out ends up being an empty mp3. I know the link is working when I check it directly. I'm guessing this is my error in set up. Suggestions?

  17. jacob_b
    Member
    Posted 1 year ago #

    hi
    i am having the same problem. no download email/link was sent. Although i am just in the testing phase using paypal sandbox.

    my sandbox received a Receipt for payment email, but no download link.

    help is greatly appreciated.

    http://www.groupomater.com/store/

    it is on test mode if you try to buy something....

    thanks,
    jacob

  18. inlate
    Member
    Posted 1 year ago #

    In my case the plugin was conflicting with that plugin:
    http://sw-guide.de/wordpress/plugins/maintenance-mode/

    When maintenance mode is on, you can't really test Simple E-Commerce.
    Disabling maintenance solve the problem.

    Thank you,
    Rickyx

  19. Jae
    Member
    Posted 1 year ago #

    I have had the same problem. I've checked my spam/junk mail box too. I've tried this plugin on two completely separate website and both times I had the problem with not receiving the emails. Neither the customer receives a confirmation email, nor do I receive an email notification that the customer has made the purchase.

  20. healingMD
    Member
    Posted 1 year ago #

    I am now having the same issue. I ran a test with one item two days ago & now with a test being done with one item in cart or all, no email is been sent to me or the customer. I am not running the test in test mode.
    Any suggestions will be greatly appreciated!

    Thank you!

  21. JC Stylles
    Member
    Posted 11 months ago #

    I am having exactly the same issue now in that after a client pays via Paypal, the email providing the download link is not arriving for the client. It was working in the testing stage, and it worked on my first client, but now it isn't, and I don't know why or how to fix it, and I have to spend more money on a large file service and send thye file manually-which doesn't help if the order comes in at 3am and customers are freaking out.

    Niaz, what is going on? I gave you a glowing report after getting set up.

    I have sent you several emails, support tickets and even called you-but still no response-This is past the critical stage and I would appreciate your urgent response-Jason

  22. n.showket
    Member
    Plugin Author

    Posted 11 months ago #

    for the rmail to have the digital product download link make sure you have this in your email sertings section
    {product_link_digital_items_only}
    Thanks
    Niaz

  23. JC Stylles
    Member
    Posted 11 months ago #

    That's right- Thanks again NIAZ- it was my fault, I accidentally deleted that when I was writing a new auto email reply.

  24. mcacho
    Member
    Posted 10 months ago #

    Hi ... I'm trying to use your plugin to sell an ebook. I have installed and configured the plugin. I add the ebook as digital product, and I have filled in the email settings in the settings box. But unfortunately nor in the sales page where the product is, nor in the checkout page appears any customer email box where the customer may fill in his email to send the product.

    I'm using the paypal sandbox environment, and if I'm not confussing, that has nothing to do with the customers email box.

    It's possible that I'm doing something wrong?

    Thanks in advance

  25. n.showket
    Member
    Plugin Author

    Posted 10 months ago #

    Thanks for your email. Customer email is the email that is linked with customers email.
    If you want manual payment where customer can mention his email than you have to upgarde to premium.

    BTW: For ebook selling there are lot more very usefull features avaiable in premium, you will need them for sure.

    Thanks
    Niaz

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic