• Resolved Johan F00

    (@justrunlah)


    Hello,
    I am using the plugin in 2 sites. At one everything is OK, at the other, things used to be fine until just suddenly there are no custom sidebars on my Appearance > Widgets area.

    Instead, the ones I used to have, have moved to “Inactive Sidebar”.

    It seems like the plug in is not there, even though it is installed and active.

    I have also deleted and re-installed the plug in, but still nothing

    https://wordpress.org/plugins/custom-sidebars/

Viewing 15 replies - 1 through 15 (of 18 total)
  • Hi @justrunlah,

    Thanks for posting on the forum.

    Have you changed the theme?

    If you have changed the theme then the sidebars not supported in activated theme will move to “Inactive Sidebar”.

    Either use your existing theme or recreate the Custom Sidebars.

    Kind Regards,
    WPMU DEV

    Thread Starter Johan F00

    (@justrunlah)

    Hi,
    Thanks for the reply.
    I just upgraded the plug in to 2.9.3 but it didn’t solve the problem.
    I didn’t change anything on the theme or installed more plugins.

    The issue is that it seems like the plug in is not installed at all.

    Here is how my widget area at the admin panel looks like, even though the plug in is installed and activated: http://oi62.tinypic.com/jpeooy.jpg

    this is really really weird

    Hi @justrunlah,

    I have tested it on my test site installing older version of Custom Sidebars plugin and updating it to the latest version but couldn’t reproduce the issue that you are facing.

    Have you manually or automatically updated the plugin?

    Which version of WordPress are you using? Single site or multisite?

    Are you using any caching plugin?

    Share me your site URL if you can.

    If you can just try on your development site deactivating all other plugins and using default WordPress theme like Twenty Thirteen as displayed in the following flowchart to know which theme/ plugin is conflicting if any.

    http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

    Would you mind if I logged in to your site and did some testing? This might help get to the bottom of this faster. If this is ok, just send log in info on my email id contact@wpmudev.org
    – Include my name in the subject “Vinod Dalvi”
    – Include the URL of this post in your message so that I may track this issue better
    – Include login information (WordPress admin info username + password )

    Best Regards,
    WPMU DEV

    Thread Starter Johan F00

    (@justrunlah)

    Hi Vinod,

    Sure I made a test admin account for you and emailed you the details.

    The site is not launched yet, so feel free to try few things.

    Re: Update, I did it automatically. I am also using your plugin for another site (live) and did the same update and all works fine… So I cannot also pin it down to what went wrong

    hope it helps and issue is resolved

    I have the same problem.

    If it helps the tickbox “sidebars” has gone from the Screen Options dropdown at the top of every page/post.

    Also the “create new sidebar” blue button has gone from the Widgets page and the old option under appearance is no longer there.

    The sidebars show at the bottom of the Widgets Page saying “Inactive Sidebar Not Used”

    I am using twenty eleven latest version.

    I have changed nothing on the site they just disappeared when I did the latest updat to v 2.0.9.3

    Andy

    Hi @justrunlah,

    I am working with Vinod on this issue and have checked your website. The Custom Sidebars plugin is active but somehow it is never initialized. We could not yet determine the point where the plugin code is interupted.
    We assume that there is an error or warning somewhere along the line which causes WordPress to stop loading the plugin.

    Since the website is not public yet, you can greatly help us to solve the issue by turning on debugging messages on your WordPress installation πŸ™‚
    To do so you need to edit the file “wp-config.php” and add this line somewhere in the file:

    define( 'WP_DEBUG', true );

    Once this is changed we will check the plugin again using the test account you provided us with and hopefully will find the problem with this!

    Big thanks for your really constructive help on this issue!
    Philipp

    Thread Starter Johan F00

    (@justrunlah)

    done. I don’t see any errors displayed but hope you get to the bottom of this soon.

    best

    Felix Scholze

    (@felix-berlin-design)

    I have the same problem as the other user.
    My WordPress use 3.9.2

    FGD

    (@creativetopia)

    Same problem here too!

    WordPress 3.9.2
    WPMUDEV Custom Sidebars 2.0.9.3

    After updating the plugin, custom sidebars does not appear to be running and all widgets are now deactivated.

    Nothing else was updated on this website.

    Thanks!

    Hey guys!

    good news: We have finally found the problem and did publish an update right now. You are able to update to 2.0.9.4 and see all your sidebars again!

    Due to unpredictable loading-order of plugins the Custom Sidebars plugin was somehow initialized too late and thus was not loaded fully…

    In case you have any issues with this please let us know! Otherwise we hope you have fun with the plugin πŸ™‚

    Philipp

    Hi Guys

    Got the update today but that seems to have created a new problem. When I click the Create New Sidebar button the window that opens is half hidden so cannot be completed. I can send a screenshot if you can tell me where to send it.

    I have tried it on 4 comps in two countries so its not local to my machine.

    Thanks for all efforts on this
    Andy

    Hi @thaigerweb,

    thanks for posting and for using our Custom Sidebars plugin πŸ™‚
    I have just checked the plugin and tried to reproduce the issue you describe but found nothing wrong yet…

    You can try these steps:
    – Clear your browser cache (possibly no effect, but please try anyway…)
    – Temporarily disable other plugins, especially caching plugins

    If this does not solve the issue then we are happy when you can provide the following information to help us find and fix the issue:
    – What browser are you using? Windows or Mac?
    – Screenshot (you can upload via dropbox/google drive and share the public URL)
    – Is there a javascript error? Press F12 (Win) or Cmd+Alt+i (Mac) to see the error console

    Thanks for helping us out here!
    Philipp

    p.s. if you cannot upload the screenshot then please use the contact details provided by Vinod in one of the above posts; remember to add the URL to this thread in the message body so we know where the screenshot belongs to…

    Hi Philipp

    I am not the only one for whom it has changed as someone else commented the same in the thread now marked “resolved”

    I CAN add them on ipad so its not a major problem. Its only on the PC that this occurs.

    I did as you suggest and it makes no difference.

    Windows 7
    Not seeing any Java errors – we get the same on 4 different PCs in 2 different countries.

    Sending screenshot to Vinod.

    Thanks for your help. As I say its not major as I dont have the problem on ipad so I can add new ones there then use the PC.

    Andy

    Screenshot sent to Vinod.

    Hi @thaigerweb,

    Thanks for sharing the screenshot.

    I could reproduce the issue on my test site on Windows 7 Firefox browser therefore i have notified the plugin developer to fix it.

    In the meanwhile to fix this issue either add the following CSS code in your site using the plugin http://wordpress.org/plugins/add-admin-css

    div.widget-liquid-right {
        z-index: 1049;
    }

    Or add the following code in the functions.php file of your child theme.

    add_action('admin_head', 'my_custom_fonts');
    
    function my_custom_fonts() {
      echo '<style>
        div.widget-liquid-right {
        	z-index: 1049;
    	}
      </style>';
    }

    Cheers,
    WPMU DEV

Viewing 15 replies - 1 through 15 (of 18 total)
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