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No available shipping methods (2 posts)

  1. kristinachilds
    Member
    Posted 1 year ago #

    Since Emsi closed this "resolved" (but not resolved at all) thread, I will start a new one as all of us are still looking for a solution.

    For some reason WooCommerce arbitrarily tells customers there is no available shipping method for their order. I have received numerous support requests from people making small, normal purchases (like a bottle of hot sauce and a 2oz bag of pepper flakes). It has proven very difficult to troubleshoot since even when using their account info, shipping/billing info and the exact same cart contents I can't replicate the issue. I have tried all suggestions on the old thread but my settings were already the way they suggested changing them too.

    I have found a temporary workaround by setting the fallback shipping price to $10, but this isn't fair to the customer (who may actually have a much lower shipping price) or the client (who may have a much, much higher shipping cost).

    We are using the WooCommerce USPS extension, the originating location is New York and so far most of the support request have come from people living in neighboring states, like Maine and New Jersey. Box dims and weights are set for all products as well as shipping box dims and weights set in the USPS extension up to far larger than the failed orders.

    Does anyone have a solution? Please?? I have tried some of the simpler things, like turning off javascript and java to see if it's a browser issue, but that doesn't seem to be the issue either.

    http://wordpress.org/extend/plugins/woocommerce/

  2. kristinachilds
    Member
    Posted 1 year ago #

    I should also mention the only way I got it to tell me there were no shipping methods available is if I put in letters or too many numbers in a US shipping address, however our customers are entering their zip codes properly. I just received an order with the fallback pricing and the address is 100% correct.

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