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Nice Theme HORRIBLE Support (3 posts)

1 star
  1. Jdamonte
    Member
    Posted 1 year ago #

    Don't bother buying this theme as they are only supporting if you pay extra. They should just charge for support inclusive with the cost of pro and have done with it.

  2. Jdamonte
    Member
    Posted 1 year ago #

    I take it all back - I'd give a better rating but was just super frustrated!!!

    Best to pay for premium support if you don't write php

  3. konradS
    Member
    Posted 1 year ago #

    Hi Jdamonte,

    please tell us at which point you felt frustrated.

    At which point you felt lost and were missing some link to get support?

    Would be great to know to improve this for the future.

    Of course we offer free tech support!

    We just offer premium support additionally for those who want to have extra intensive support for their project.

    Maybe we just don't make it clear enough on our website?
    http://themekraft.com/support/

    Or a link to this site does not appear when you need the help?

    Curious to know more details about your experience and improve the user experience for the future at this point.

    Thanks a lot for the honest feedback,
    looking forward to hear some more details on this!

    Konrad

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