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Jetpack by WordPress.com
Nice concept but has some issues! (3 posts)

1 star
  1. daveshine (David Decker)
    Posted 1 year ago #

    At first sight this is a great plugin with some awesome features. In some cases such modules based plugins (plugins in plugins) really make sense. In some cases, not on every site!

    Issues I have with this plugin and also think these are general problems of Jetpack:

    • Main interface/ design doesn't match the WordPress interface - more like an "App" within WordPress. This is inconsistent and for CMS-like projects really NOT WANTED!
    • Privacy/ data protection issues: especially effecting the Stats and Comments modules plus the Akismet integration --- for countries within the European Union (and maybe other regions of world, too!) this means you cannot use Jetpack (at least these mentioned modules) or you have to use workarounds for Opt-In/Out handling and/or legal notices.
    • Especially the data protection issues are a problem for any company/organization site in Germany/ European Union, as these have to explain where stats & comment data goes and what happens with that.
    • Required WordPress.com account/registration which cannot be explained to clients why they would need this for most of the modules?!? --- It must be possible to reach "feature parity" with WP.com without an account there. At least that's my opinion on this!
    • Language pack handling is a desaster for some languages, take for example German: the community translations are nice in theory but not in practice. And also, they got overridden on every plugin updates (and there seem to be lots of them, esp. bugfix releases...). --- A simple feature with update-secure translations files paths would go long way :-).
    • Auto-activation of some/all modules? Still not clear why and how this happens... All should be deactivated by default and user should just enable what's needed.
    • Re-connection with WordPress.com is required after each deactivation/re-activation of the Jetpack plugin. Don't know why this behavior? -- Just let the connection stay and just include a big red un-install button, so admins could decide when to cut the connection...

    What frustrates me the most, is, that such a plugin was released by Automattic - the company behind WordPress! Nothing against Automattic, really, they do great work in and out of/for the WP community! --- But I would have expected a more standard compliant plugin in the way of the user interface and some other aspects. In the current state this plugin does not work as a role model for developers.

  2. Mohd Rafie
    Posted 1 year ago #

    I think 1 star is a bit too harsh isn't it?

    If you look at the idea why this plugin is initially developed is to empower the WordPress.com users, so in the first place, if you don't need it or already using commercial or custom built plugins, chances that you might not need the plugin.

    Supporting the plugin doesn't mean you have to use it, right? :)

    Out of all points, I am moved with your first comment:

    Main interface/ design doesn't match the WordPress interface - more like an "App" within WordPress. This is inconsistent and for CMS-like projects really NOT WANTED!

    For the "App", I believe I have addressed it above. For branding purpose, I believe it is not far from WordPress because by itself, it is a product to distinguish from what is WordPress and what is an extension or plugin of WordPress.

    I don't use all of the features, but I have started to let my clients using it and gather their feedback. So far, it has been good.

    Just my 2 cents really.

  3. daveshine (David Decker)
    Posted 1 year ago #

    Thanks for your feedback!
    It really is not too harsh!

    I for myself don't use the plugin on own projects because of the above reasons and I personally don't need these features.

    However, a lot of clients use the plugin - they've read or heard about it and thought "it's cool to have", install via search in backend...

    Then I get the complaints how different it looks and they complain about the language (my clients don't speak any English - I am from Germany).

    The different look would be ok if it were from another company don't involved with the WordPress community. But this plugin here comes from the same developers that predict everywhere to use the coding standards - but these standards are rarely to be found in this specific plugin!

    As for the language issues I've just "fixed" this problem for my clients and the whole German speaking community by releasing a locale-specific plugin recently: Jetpack German (de_DE) - http://wordpress.org/extend/plugins/jetpack-de/
    ---> but also this could not fix completely all issues as the comment form by Jetpack is loaded via an iframe from WordPress.org so I can't adjust any language settings in this little form... And clients complain about that.

    All these things have little to no interest of the developers of this plugin. They don't seem to listen or don't just want to.

    That's the situation.

    If I could rate with zero stars then I would not hestitate to do so. This plugin is "pushed" it don't deserves to be a role model plugin at all!

    --Thanks, Dave :)

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