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NEXTGen plugin update brought my site down (10 posts)

  1. annie hearts
    Member
    Posted 8 months ago #

    I just updated NEXTGen on my site and the plugin brought it down! As soon as I deactivated the plugin, the website came back up again.

    Here were the error messages:

    Safari:
    Error cannot decode raw data. Insurl error domain 1015.

    Chrome:
    The webpage might be temporarily down or it may have moved permanently to a new web address.
    Error code: ERR_CONTENT_DECODING_FAILED

    Any help is appreciated!!
    Thanks,
    Annie
    http://www.anniehearts.com

    http://wordpress.org/plugins/nextgen-gallery/

  2. jukooz
    Member
    Posted 8 months ago #

    Had the same problem. Rolled back to 1.9.13 for now

  3. annie hearts
    Member
    Posted 8 months ago #

    Jukooz, how did you roll back to the other version?

    I'll need to do that too.

    Thanks!
    Annie

  4. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    Wow, Annie. Not great. Apologies.

    Here's a guide for rolling back:
    http://www.nextgen-gallery.com/how-to-rollback-a-version/

    Can you tell us if you had BBPress, Magic Fields, AMember, or Member Manage plugins installed when you updated? Also, are you on a windows-based hosting platform?

    We've obviously seen some major issues from updating, and most are being trigger by conflicts with plugins. But we haven't seen that particular error pattern before.

    Thanks,
    Erick

  5. annie hearts
    Member
    Posted 8 months ago #

    Thank you Erick. I successfully went back to the old version.

    I had none of the plugins mentioned above.

  6. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    Annie,

    Good to hear you were able to rollback successfully. If/when you feel comfortable updating again, we do have a beta available now that includes some major fixes to some known issues: http://www.nextgen-gallery.com/nextgen-gallery-latest-beta/

    Please note it is a BETA, and please follow the listed instructions carefully. Or, optionally you can wait until our final version v2.1 or v2.2. When you do, please let us know how it works for you.

    Thanks!
    -Becky

  7. annie hearts
    Member
    Posted 8 months ago #

    Thanks Becky!

  8. Freedom Builders
    Member
    Posted 8 months ago #

    Drastically slowed my site down, especially on the page to where all the links to albums were. Not tolerable. I promptly reverted to previous and site is speedy again. Appears with the beta testing on released stuff and now other changes, I haven't time to fart around with playing and trouble shooting. Reckon ya'll gonna force me into a theme update sooner than expected to where I won't need this plugin.

    End my partial rant

  9. kpurnell2
    Member
    Posted 8 months ago #

    I just updated as well and it will not allow me to get back into my website. I recieve the following message no matter how I try to det in: Fatal error: Call to undefined function get_current_screen() in /homepages/16/d241978341/htdocs/glt2/wp-content/plugins/mint-sliders/mintfunc.php on line 116

    Any advice on how to get back into my website would be greatly appreciated.

    Thank you!

  10. photocrati
    Member
    Plugin Author

    Posted 8 months ago #

    @kpurnell2: From your error message, it actually looks like a conflict with the Mint Sliders plugin. You can roll back following this, and it will restore and give you access:

    http://www.nextgen-gallery.com/how-to-rollback-a-version/

    In the meantime, we'll check what conflict may have triggered that with your other plugin.

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