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[resolved] New order email sent when status is updated (6 posts)

  1. hop2us
    Member
    Posted 2 months ago #

    Every time I update a status, an email is going out as if it's a new order. Can I turn this off so only the initial email is sent when the order placed?

    https://wordpress.org/plugins/jigoshop/

  2. optart
    Member
    Plugin Author

    Posted 2 months ago #

    Hi hop2us,
    it's expected behaviour - it is to let client know about any order changes (cancel, refund, completion).

  3. hop2us
    Member
    Posted 2 months ago #

    But somehow people get sent the same email they get on the order confirmation? I'm also getting the order sent to me as a new order.

    Is there no way to turn this off for any subsequent status updates once the initial email goes out when the order is placed?

  4. optart
    Member
    Plugin Author

    Posted 2 months ago #

    Hi hop2us,
    It's strange - nothing changed recently in e-mails.
    Since when you've got the issue?
    Do you have any mail-related extension?

    Please post your jigoshop system info for further check via support@jigoshop.com

  5. hop2us
    Member
    Posted 2 months ago #

    I sent an email with system info a while ago and didn't hear back yet. But I'm wondering is there a way to just turn off the notifications after the initial order confirmation?

  6. optart
    Member
    Plugin Author

    Posted 1 month ago #

    Hi hop2us,
    unfortunately there is not such option for now.
    We added to our to-do list for 2.0/2.1 rewrite of mails including possibility to enable/disable each and edit it's content easily.

    For now, if you'd like custom mod just for you - please mail us again and we'll discuss pricing.

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