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[resolved] New Blog Subscribers Not Showing Up (23 posts)

  1. samankour
    Member
    Posted 1 year ago #

    Hello,

    I was hoping someone can help with my issue. I was wondering why when i keep getting new emails saying I have new people following my blog my blog count on my stats page do not go up? I understand someone can follow and unfollow but it seems like i have received too many emails without my follower count increasing. I have noticed this issue started when i moved my blog to self hosted.

    Please let me know if there are any questions and I appreciate any help!!

    The blog I need help with is sorelevant.org.

    http://wordpress.org/extend/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I checked your blog stats, and couldn't find any new followers who registered in the past week.

    Could you forward one of the emails you received to support@jetpack.me, along with a quick mention of your problem, so we can investigate further?

  3. samankour
    Member
    Posted 1 year ago #

    Thank you Jeremy I have just forwarded along an email!

  4. eatfreesimply
    Member
    Posted 1 year ago #

    I recently made the transfer to self-hosted too and have noticed the exact same thing. I get a few emails a day saying that I have new followers and the stat never changes in my dashboard. I never had this problem before.

  5. samankour
    Member
    Posted 1 year ago #

    That is exactly what happens to me very frustrating.

    Jeremy - do you have any ideas of why this is happening, did you get my forwarded email? thanks!

  6. Sorong Online
    Member
    Posted 1 year ago #

    hey there! I've got the close problem too.
    I just upgraded my WP to V 3.5.1 everytime I tried to instal the pugin it seems deny me to enter my dashboard. It always says something like this: 'Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 122880 bytes) in /home/sorongon/public_html/wp-content/plugins/jetpack/modules/sharedaddy/sharing-service.php on line 574'
    How come this happen?? Please help me out!!

    # here my web site: http://www.sorongonline.com

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @samankour I replied to your email. These new followers appear to be following your old WordPress.com blog instead of the new Jetpack site.

    @eatfreesimply Could you forward me one of the Subscription emails so I can have a look at the problem? If your blog was previously hosted at WordPress.com, you will want to make it private to avoid the problem experienced by @samankour.

    @Sorong Online Your problem is completely different, and can be solved by following the instructions here:
    http://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted

  8. eatfreesimply
    Member
    Posted 1 year ago #

    @Jeremy Herve: Thank you for the reply. I made my own post about this matter, because I wasn't sure if it is ok to post here. Anyways, I'm not sure what you mean about making it private. Could you let me know where I go to change that. Thank you!
    @samankour: were you able to fix it?

  9. samankour
    Member
    Posted 1 year ago #

    Thanks Jeremy for your help!

    @eatfreesimply - Yes the problem is now fixed. Jeremy moved all the subscribers that did not show up into my new self hosted blog and it looks like it is working now. If you would like to make it private there is an option when you log into your wordpress.com account under settings where it gives you the option to make your site private and that should solve it.

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @eatfreesimply I just replied to your email.

  11. eatfreesimply
    Member
    Posted 1 year ago #

    @Jeremy
    @Samankour
    Thank you! Problem is resolved!

  12. eatfreesimply
    Member
    Posted 1 year ago #

    Hi. I'm back. :(
    So, now I haven't had a single email confirming a subscriber, but I can see that people have subscribed (and confirmed) when I scroll through the email subscriber list. At first I figured that I had just inadvertently changed the settings so that it didn't notify me each time I got a new subscriber, but once again the subscriber stat number is not changing. This is one of my most important stats as it tells me if my posts are useful enough to people that they want to read more and stay connected. Please advise.
    Thank you!

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I haven't had a single email confirming a subscriber, but I can see that people have subscribed (and confirmed) when I scroll through the email subscriber list.

    Jetpack doesn't send any notification emails when new readers subscribe to your site, so you will indeed have to check your subscriber list to find out about new subscribers.

    Once again the subscriber stat number is not changing.

    Could you give me more details about this? If you notice new subscribers in your subscriber list, the follower totals should be updated as well.

    Feel free to send me a new email with more details, I'll be happy to investigate further.

  14. lindahomeiswheremyheartis
    Member
    Posted 1 year ago #

    Jeremy,

    I am seeing the same problem with my self hosted site - I have jetpack installed yet the number of comments and followers are both reporting zero.

    lindahomeiswheremyheartis.com

    Would appreciate any help you can offer.

    Thank you!

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @lindahomeiswheremyheartis Could you please create your own thread, since this thread is already marked as resolved?
    http://wordpress.org/support/plugin/jetpack#postform

  16. clhandel@comcast.net
    Member
    Posted 1 year ago #

    I just installed the new Jetpack and put in the subscriber widget. I logged out, and subscribed using my husband's email. I received the email to confirm and did so. Then I went pack to my WP.org site and nothing was there. I too have a WP.com site that I don't use but if the subscriber was filled out while on my WP.org site which uses my personal domain, I don't understand why it would be subscribing to the .com sight. When the email came to confirm the subscriptions it said I had signed up for Claudiacane.com which is my WP.org site that I wanted to be for. But, alas it's not there. I've included the email that was sent to my trial subscribing email address.

    Thank you for any help:)

    Claudia

    http://claudiacane.com/

    Follow Claudia Cane

    Howdy.

    You recently signed up to follow this blog's posts. This means once you confirm below, you will receive each new post by email.

    To activate, click Confirm Follow. If you believe this is an error, ignore this message and nothing more will happen.

    Blog Name: Claudia Cane
    Blog URL: http://claudiacane.com

    Confirm Follow

    If you want to see all of the blogs you follow on the web in one easy place, sign up for a WordPress.com account.

    Want less email? Modify your Subscription Options.

  17. Sorong Online
    Member
    Posted 1 year ago #

    hey, it's me again. it is gettting worst. I try to follow the instruction given but any link on my page I clicked this massage just showed up!
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@sorongonline.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    how could it be??

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Sorong Online You'll want to check your server error logs to know more about this problem.

    If you don't know where to find your error logs, I would suggest that you contact your hosting provider about the issue.

  19. Sorong Online
    Member
    Posted 1 year ago #

    this error will just dissappear if i delete the 'php_value max_execution_time 60' from my .htaccess file and my site will be back to normal as usual

  20. YsabelV
    Member
    Posted 1 year ago #

    Bonjour,

    It seems I have been experiencing some of the same glitches namely:
    - certain people who have registered do not appear on my subscribers list
    - others have not recieved the confirmation to subscription email
    - others who have registered appear on the list 3 weeks or so later

    I've migrated from .org to .com in May and have been having some issues with Jetpack ever since. Can you help me?

    My Website is http://www.ysabelviau.com

    Merci beaucoup!

  21. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @YsabelV Could you contact us through this contact form, and give us a few examples of the email addresses that didn't receive the confirmation emails, or failed to appear in your subscriber list?

    Thanks!

  22. phoenix623
    Member
    Posted 1 year ago #

    Hi,

    I have a question about the way my users are showing up. My husband used the widget associated to Jetpack to subscribe to my blog and I can see him understand the Jetpack Site Stats as following the blog. Recently, I have received at least 14 emails showing that people are subscribing to the blog --- these are not showing up under the site stats. They show up under my dashboard panel - users link. Why is this happening? If I were to use the option to post how many people are following the blog, then Jetpack shows only 1 other subscriber (my husband). Is there something I can do to rectify the issue?

  23. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @phoenix623 You might be confusing Jetpack Subscribers with registered users on your site: Jetpack subscribers used the Subscription form to sign up and receive email notifications about your posts. Registered users, however, registered via the "Register" link appearing on your login page, and won't receive any email notifications. They are not using Jetpack to register to your site.

    You can read more about the differences between Registered Users and Jetpack Subscribers here:
    http://wordpress.org/support/topic/jetpack-subscription-and-followers-vs-users-vs-subscribers?replies=8#post-4240396

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