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New Admin to Existing Webpage (7 posts)

  1. hcuza
    Member
    Posted 1 year ago #

    I am a new admin and cannot gain access to our webpage with the information that was provided to me http://yimcal.org/wp-admin/

    The message I receive is:

    Error 403 - Forbidden
    You don't have permission to access the requested resource. Please contact the web site owner for further assistance.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you contacted the site's owner?

  3. hcuza
    Member
    Posted 1 year ago #

    We are the sites owner, i think. I am the new Executive Director and was given login info for all our IT accounts, including the website. I have an appointment with someone to assist with making changes and cannot get in on the back end.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of your current version of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  5. hcuza
    Member
    Posted 1 year ago #

    So now I am officially confused :-)

    Do I need download something on my laptop to be able to access? I am not able to access anything related to the site.

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Contact your hosts for assistance with FTP.

  7. hcuza
    Member
    Posted 1 year ago #

    Thank you.

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