WordPress.org

Ready to get started?Download WordPress

Forums

Jetpack by WordPress.com
Need Old Jetpack ID (not in my database) (2 posts)

  1. jennifernervo
    Member
    Posted 2 months ago #

    I uninstalled and reinstalled Jetpack and lost over 500 subscribers. Since I have used Mailchimp to collect subscribers for over a year, I didn't notice the lost subscribers until recently. This possibly happened last November or December.

    I found instructions to restore the old Jetpack ID in my database, but the 3 listed don't go back far enough. Is there anyway to retrieve them? Does WP.com have a full database record of all old IDs? It looks like they may change with each revision.

    WP.com contact isn't available for anyone not paying for a plugin, so no help there.

    Thanks for any input you can offer!!

    https://wordpress.org/plugins/jetpack/

  2. Brandon Kraft
    Happiness Engineer
    Plugin Author

    Posted 2 months ago #

    Howdy,

    You can always reach us via the http://jetpack.me/contact-support/ link more directly than any wp.com contact page :)

    What is your URL? Likely what happened is your site was originally connected to WordPress.com under a development URL (e.g. many times like http://127.0.0.1/~example) and the change to the production URL wasn't sync'd up to us. When you deactivated and reactivated under the actual URL, our system didn't make the connection so a new account was created.

    If we can find the old ID, I can merge your stats and subscribers over so everything is under the account that your site is currently connected under.

    Cheers!

Reply

You must log in to post.

About this Plugin

About this Topic