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Need help with using Cleeng! (5 posts)

  1. DrCC
    Member
    Posted 1 year ago #

    Hello,

    I've put in two support tickets to Cleeng and haven't heard anything back (quite frustrating), so I thought I'd try the boards!

    I'm using Cleeng for a client of mine who wishes to make her webinar videos available for a 30 day subscription. Although I changed settings in my Cleeng account, I'm still confused as to how to offer that subscription to her clients, and even on test purchases, after I buy the video, nothing plays.

    I'm at a loss, have many more questions, and am hoping there is someone here who can help me at all!

    Thank you!

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    I'm sorry but we really cannot help with 3rd party providers.

  3. DrCC
    Member
    Posted 1 year ago #

    The account is under my name and email, it's just for my client...

    I'm not sure I really understand what you mean by that, I just need help.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    We cannot help you here. wordpress.org distributes, documents & supports the WordPress application but has absolutely no connection with any 3rd party provider that you might be using on your WordPress site.

  5. Tomek Cleeng
    Member
    Posted 1 year ago #

    Hello,

    We are sorry for inconveniences but somehow we missed your request on Cleeng Support.

    To set subscription, you just have to visit "My account" -> Setting -> on the very bottom you can find "Subscriptions setup".

    If you are using Cleeng WordPress Plugin, you subscription plan will cover all of your offers.

    Best regards,
    Tomek - the Cleeng Team

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