Posted 9 months ago #
I need urgent help with my website.
It has been suspended because it's using too much memory in the host server. We already have a caching program and we only have 8 plugins.
They aren't telling us how to fix this (other than delete plugins and install cache!)and we have no idea what else to do!
Help!
Posted 9 months ago #
Your site can't be that much of a strain.
How much diskspace/bandwidth are you using?
How many visitors do you receive a day?
If the figures are low most web hosts should be able to keep your blog up without issue.
If you're host aren't helping, have you considered switching?
Out of interest, who do you host with?
Posted 9 months ago #
They said that they have been forced to suspend our site as per terms and
conditions '10% CPU/MEM/MySQL Policy'
For your reference, here is a copy of your usage report:
mornin26 morningquickie.com 14.65 2.76 0.6
mornin26 36.0 /usr/bin/php /home/mornin26/public_html/index.php
mornin26 21.0 /usr/bin/php /home/mornin26/public_html/index.php
mornin26 20.8 /usr/bin/php /home/mornin26/public_html/index.php
On wordpress stats we get around 600 hits a day. It is more if we look at stats on our cPanel from the host server.
We use host clear/just host and this has happened several times in the last six months. We are at a loss as to what to do because it keeps happening and we have the WP Super Cache so it should work. But maybe we need to as them to give us 72 hours, or something like that, and adjust the Super Cache settings? I really have no idea what to do...
Posted 9 months ago #
If you're only getting 600 hits a day you don't need Supercache but you *do* need to look at what other plugins you're using. Disable them one by one until your host is happy and/or the load graphs on your account go down.
One of those plugins is malfunctioning.
Posted 9 months ago #
I agree with donncha.
JustHost should be willing to get sorted out. I have heard of other WordPress hsers having similar issued with "unlimited" web hosts that turn out to be not so unlimited.
Hopefully JustHost will unsuspend you and help you figure out which plugin is misbehaving. One good idea may be to disable all your plugins and check resource usage. If it doesnt drop, then dont waste your time disabling each plugin and look for a more liberal host.
I understand JustHosts position, they must ensure no single user uses up too much of the servers resources causing a slow down for other users sharing the server. Due to their low prices and "unlimited" offer they need to put more accounts on.a server to make money and can therefore only give each customer a small slice of processor/ram etc.
If the disabling of plugins doesnt work, and JustHost arent doing their utmost to help, I would suggest switching to another host.
Try somewhere like zippykid - they're wordpress fanatics, like us.
Im happy to recommend more hosts if thats the route you choose to take.
I hope you manage to figure this out with your host and dont have to switch.
Best of luck!
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