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[resolved] [closed] My website is suddenly gone from WP.org (25 posts)

  1. BCGG2
    Member
    Posted 1 year ago #

    We can't access it and it is only coming up as a wordpress.com site. My host still shows it active, can you help??

  2. BCGG2
    Member
    Posted 1 year ago #

  3. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Looks like the nameservers are set to WordPress.COM:

    http://www.whois.com/whois/pilotsnpawscanada.com

    Did you change those? Where is your site hosted?

  4. BCGG2
    Member
    Posted 1 year ago #

    I found out that my domain has expired. I received a notice 4 months ago and forgot about it - it seemed a bit early to be warned about it expiring. I expected another notice closer to the expiration but never received anything. Now I learned today it has expired. The domains are pointing at WP.com.
    I read about Domains Expiration and it only suggests I go on the Dashboard but I can't access it.

    Can you do anything to get this fixed. I want to renew my domain and set it up that this never happens again. I have built my organization around my domain. I need this fixed asap.

  5. Bill
    Member
    Posted 1 year ago #

    Then the first step is to renew that domain.

  6. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    No, we cannot do anything to help with this as WordPress.ORG has nothing to do with domain names, and is completely separate from WordPress.COM .

    Where is your site hosted? Where was the domain name registered?

  7. BCGG2
    Member
    Posted 1 year ago #

    HOW??? I have been on this all day but can't find who or where I get this fixed.

  8. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Calm down and answer the questions so we can try to get it sorted.

  9. ClaytonJames
    Member
    Posted 1 year ago #

    Domain name maintenance is solely the responsibility of the domain owner. Auto-renew is many times a prudent option.

    Registered through: Automattic
    Domain Name: PILOTSNPAWSCANADA.COM
    Created on: 25-Feb-12
    Expires on: 25-Feb-13
    Last Updated on: 12-Jun-12

    Contact support at wordpress.com for assistance on re-registering your domain. Information: Domains ยป Domain Expiration

    Note the section labeled "Grace Period". It may still be advantageous.

  10. BCGG2
    Member
    Posted 1 year ago #

    My website manager will come and explain where we are. Hopefully she can explain things in a more technical way than I can.

  11. wilma2
    Member
    Posted 1 year ago #

    I am a friend of BCGG2, I can answer questions. The issue she is having is not finding a place in wordpress to renew the domain. There is no dashboard if you log onto pilotsnpaws canada. I am unfamiliar with wordpress.com and I have the dns servers I want to change it to but can not find where. I saw via a whois that the domain reg was a wildwest domains or somethin? But I now understand it is automattic

  12. BCGG2
    Member
    Posted 1 year ago #

    I thought it was on auto renew. This has all caught me off guard for sure.

  13. wilma2
    Member
    Posted 1 year ago #

    the biggest issue is trying to find where to change the dns servers

  14. BCGG2
    Member
    Posted 1 year ago #

    Wilma2 is our website manager

  15. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Since your domain name is (or was ) registered with .COM, you must still have a valid user account with them - you'd manage your domain through your dashboard on WordPress.COM - see:

    http://en.support.wordpress.com/domains/domain-management/

    If you don't have that access information, see:

    http://en.support.wordpress.com/account-recovery/

  16. wilma2
    Member
    Posted 1 year ago #

    I am logged into the dashboard now but the issue is there is no "store" option I am wondering if it is a rights issue. As all I see is Dashboard, profile and personal settings

  17. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Are you on WordPress.COM? (not the self-hosted site on Go Daddy - I believe it is?)

  18. If you are having issues with a WordPress.com registration, I would suggest that you contact their support staff. They will be able to help faster than us.

    http://en.forums.wordpress.com/

  19. wilma2
    Member
    Posted 1 year ago #

    I believe it is .com because doing pilotsnpawscanada/wp-admin comes up .com and i talked to godaddy who told me the register is automattic

  20. BCGG2
    Member
    Posted 1 year ago #

    It was on .org until today.

  21. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Your site was never on .ORG - .ORG does not host sites. It is physcially still on GoDaddy. It's just that the nameservers reverted back to .COM when the domain name expired. Weren't you hosted on .COM until a year ago? You need to use that old account user name and password to login to that account.

  22. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    If you are logged in to .COM, just post on their forums as Christine suggested above - that's the only way to get help there.

  23. ClaytonJames
    Member
    Posted 1 year ago #

    Or, as this old thread seems to suggest, perhaps the help button is still a valid channel of communication (is there still a help button?)

    en.forums.wordpress.com/topic/where-are-our-domains-hosted

  24. BCGG2
    Member
    Posted 1 year ago #

    Thanks Clayton. That is my old thread. I can't access that account any more. That conversation also was ended so I can't post to it.

  25. Gurlinterrupted
    Member
    Posted 1 year ago #

    I am having EXACTLY the same problem. WordPress.com send you to WildWestDomains, WWD send you to wordpress.com. I have gone around in circles for 2 whole days and NO ONE can answer this or resolve it. I think is disgusting that noone at WordPress can help with this. Does wordpress.com not realise that we cannot access a STORE OPTION once we have moved to wordpress.org??

    WordPress.org cant help because it was originally registered with wordpress.com AND SO BEGINS THE SAME USELESS STORY. WordPress.com tell you to talk to WWD and then WWD sends you to wordpress.com

    How the hell do I manage my domain registration when I dont have 'store/managment option' and I have no dashboard to work in on wordpress.com

    Someone please HELP!! I do not want to lose my domain registration/name and my blog is my full time job!

    PLEASE can someone help (and not with a generic 'go to your dashboard/store/account management' answer. This is so distressing and unfair!

    Ange
    http://www.gurlinterrupted.com

  26. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    Ange - if you need help, please start your own thread per http://codex.wordpress.org/Forum_Welcome#Where_To_Post

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