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[resolved] My Stats got RESET (7 posts)

  1. vaportunidades
    Member
    Posted 8 months ago #

    Hello, All of my history stats are gone.

    I deactivated the plugging to check for some incompatibilities and when i tried to activate it again all of my Stat where gone, starting from Cero.

    Please i need my stats to get back, my clients need them!

    Thanks a lot for your support!

    http://wordpress.org/plugins/jetpack/

  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

  3. vaportunidades
    Member
    Posted 8 months ago #

    Yes, thanks, my web site is http://www.vaportunidades.com

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site; it previously used a different site URL, http://www.vaportunidades.com/vapeo/

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

  5. vaportunidades
    Member
    Posted 8 months ago #

    Thanks Jeremy, you are the besT!! I have my stats back!! Thanks a lot!

    I lost 2 days of stats but i can handle that. Is it possible to add me "2days" stat" to my recovered general stats?

    I get payed upon this stats results... and that over 2000 hits in two days... quite a few €€€...

    Thanks a lot for your support!
    Ger.

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 8 months ago #

    I've merged these 2 days of stats back into the new blog ID.

  7. vaportunidades
    Member
    Posted 8 months ago #

    Men!! You are the real master!!! Im really greatful.

    All my troubles are solved!! Thanks a lot for you help!! You are the best!!!!

    Thanks and a thousand times... Thanks!!!
    Ger.

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