Posted 5 months ago #
:(
I went on to my website and not only is it pointing to my old site, my site is just gone. The message says "Not found, sorry but you are looking for something that's not here."
Now what, how fast and EASILY (of course) can I fix it?
What causes this and how can I prevent it in the future?
Thank you for helping this damsel in distress.
Posted 5 months ago #
Fix wp-config.php is my first guess.
Posted 5 months ago #
Hi. Thanks for responding but I have no idea what that means. Can you tell me in real plain and simple terms so that I understand?
Also, if it is that thing , how does one fix it?
Thanks again.
Michele
Posted 5 months ago #
Michele, you're not providing enough information.
Did you move to another web host ?
Did you chance your domain name ?
Did you reupload a fresher copy of wordpress ?
Did you use the same web files but start over with a new database ?
Posted 5 months ago #
Hi- Ok.
That's probably because I had not touched my website in a week or so and the last thing I did was draft but not post a blog- an ordinary thing for me to do.
What happened was that I bought a new phone and to text out the browser I just put in my website. It pointed to my old site and the notice that nothing was there. I had issues in the past where that old site would turn up so figured it was a fluke. But I looked from my computer and it was the same- old site and nothing to see.
So I have NO idea what happened whatsoever. I am sure people have been on it in the last week or so . It must have happened in the last few days only I don't know why. I hadn't touched anything.
Does that help?
Michele
Posted 5 months ago #
Hmmm, not really helpful there :)
- the old site, the new site : can I assume they're on the same URL ?
what's different, between the new site and the old site, then ?
- different web host ?
- same web host, but you had made visible changes, and of what nature ?
If your replies are "same URL, I made visible changes but it looks like they were undone", then you may wish to ask your web host if they didn't force a rollback of an old backup for god know what reasons.
If it's not that, then you'll have to provide more information :)
Posted 5 months ago #
I will answer your first question last because that subject actually casued me some trouble that I didn't know how to fix so just left. :(
They are the same domain name thru GoDaddy. In 2009 I built a site. In 2011 I changed themes, the whole look etc.. So the whole site was different.
now- every now and again when I would post a link to my website (the current 2011 version) the old one would come up. It would say "http://micheleari.com/num2/" and point to the OLD version- it's the one you will see now if you link to micheleari.com which is my website's url/domain name. I never understood why that was happening. Mostly if you typed micheleari.com you got the proper site. EVery now and again it would screw up. So that action was never completed where I ensured that all pointed to the current version. The thing is that it's been that way since July without my site going down so I cannot say that is the root of the problem. Maybe. I truly don't know. I only know I can't find my site and need to get it up asap.
Does that help?
Thanks for hanging in there. I can't find anyone who can help with this.
Posted 5 months ago #
*furiously knitting eyebrows*
So...
- you're using godaddy as both registrar (holding the .com) and web host
- in your root folder, there is the old blog
- in /num2 there is the new blog
and
- most of the time, the visitors are shown the new blog (root/num2) when they open the .com,
- but sometimes they're shown the old site (root/)
and lastly
- recently, loading the .com shows nothing but a blank page anyway
Is that it ?
**
(Just saying, why not remove everything at root, and place the new blog at root instead of having it in a subfolder ?)
**
Well, that's what I wrote.
A DNS lookup for your http://micheleari.com tells that you're using wordpress.com hosting, it seems :
http://www.robtex.com/dns/micheleari.com.html#records
So, unless you REALLY are hosted at wordpress.com, and then, why didn't you tell for heaven's sake, that could mean you - to be frank - totally screwed up with the management of your DNS records
From this point, the main question is to know if you actually have a wordpress.com blog, and not a self-hosted blog as provided by wordpress.org (org != com).
- if yes : hey, you'd better complain with the wordpress.com hosting team, they should be the ones that screwed your domain up !
- if no : you need to update your DNS records. Ask your web host what these records should be telling. These DNS records are, basically, telling the internet to find micheleari.com on your web host's servers.
You may also - if it's broken - configure your web host's servers to "know" they're to reply "OK, sure, i'm hosting it" when they're requested to load micheleari.com
For this, we at the support forum cannot help, it's in the hands of your web host.
Let us know how it goes for you :)
Posted 5 months ago #
I am sorry you are furious. I am not a webmaster. I am a musician who does her best to get things done.
It's possible I screwed up and am stupid. But what really happened is that someone else offered to build the site for me then bailed leaving me with a mess. I finally rebuilt the site alone but lord knows what he did. I never set anything for anywhere.
Where it stand now:
I called GoDaddy. We went into my account and changed the name servers. They said give it 24 hours. Well 24 hours later there is NOTHING there. IE says "can't open sh$%" . On top of that I can no longer even get in to my dashboard. IE says same message.
I called Go Daddy and they said I had to go into WP to make sure everything is pointing where it is supposed to. Great idea if you can get in your site. I try to do PW recovery and that does not work either. It just cannot be this complicated.
So, now what?
Thanks for all the info I just now have to solve another problem of getting in and making sure my site is somewhere and that all my hard word didn't go down the drain. If it did I will spend xmas building yet a new one but not on WP. I would rather avoid that trauma if I can not to mention I was fond of my blogs.
Posted 5 months ago #
Oops ! Faux-ami attack : I'm not English, and in my language, if we use the term "furiously" to describe a physical appearance, it means "strongly", it does NOT imply we're furious !
I was just meaning that, as things were getting at last detailed and logically complicated, I was taking a concentrated stance :)
-
About your DNS problem, sometimes it may take even more than 24 hours to be updated.
At the moment I'm writing it, it still says you're using the wordpress.com nameservers
You can also use this URL for a quick check :
http://www.whoislookup.com/whoislookup.php?domain=http%3A%2F%2Fmicheleari.com&x=0&y=0
Or better, but less explicit :
http://www.whatsmydns.net/#A/micheleari.com
I usually use that website to see if a DNS change has propagated worldwide already, or not. Doing it just before a change to know the IP of the current DNS servers, and then seeing how fast the DNS servers change to a new IP ("must be the new servers").
As i'm looking at the results from whatsmydns.net for micheleari.com, I only see red crosses, meaning something is wrong, that the DNS servers don't know of a valid working web host to refer to. It could mean two things, from my past experience
- either the DNS change has not been correctly registered by the registrar
- or else it's the webserver hosting the blog that has not been configured to "know" he is supposed to respond to queries regarding micheleari.com
I'm sorry I can't help you more than that, but at this point it has to be in the hands of Godaddy.
You must harass them again (mention to them there's a wordpress forum discussion about it, their support isn't the most devoted according to hearsay, but they do take web reputation into account, it might help), to make sure
- the DNS records for micheleari.com point to somewhere inside their own servers
- if that is required ("if" : it may, or may not, depending on their server configuration) the webserver must be configured to register the presence of micheleari.com in the hosted accounts.
Harass them again, point them the whatsmydns red crosses results, ask them where the new dns records must be submitted and what are the dns servers to tell, ask them if their webserver has registered it should respond to micheari.com queries, don't leave them to rest !
Good luck michele :)
(In the worst case, heck, me, I'd move to another web host like hostgator - I love them -, it's just 8 or 10$ per month without a long-term registration, and their support is incredibly good, admin-powered helpful persons available in live chat with no waiting time and even ready to perform changes for you. But in your case, if you're not fluent with FTP and phpmyadmin stuff, importing your website to a new host would be a chore, so I think it's best to try and have things solved with Godaddy)
Posted 5 months ago #
Hi. Wow. OK.
So after I replied the last time (before your latest response) I found that now I can no longer even sign into my account and access the dashboard. fun stuff.
I am forwarding this conversation to a friend of mine who understands the lingo better than I do. I am going to have her take a look then get back to you if that's ok.
Thanks.
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