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my client can not log in (15 posts)

  1. reb_76
    Member
    Posted 7 years ago #

    My client can not log in to her wordpress dashboard that I've created for her.

    She's tried Firefox and IE, she's cleared her cookies and her cache, she's specified always allow cookies to be set for her site, and she's cleared everything again and rebooted.

    She can access the login page, but it disappears to a blank page and never logs her in.

    All help is appreciated!!!

  2. Chris_K
    Member
    Posted 7 years ago #

    Elaborate on this please:

    She can access the login page, but it disappears to a blank page [...]

    What exactly does that mean -- and how quickly does it happen? 5 seconds? 60 seconds? What's the url of the blank page? If she views source on the blank page, is there anything there?

    And finally, is she aware that the username and password is case-sensitive? Probably doesn't apply as you'd expect a proper "bad login" message, but figured I'd mention it in passing.

  3. reb_76
    Member
    Posted 7 years ago #

    ok - since she's cleared her cookies and rebooted, it keeps bouncing her back to the login page - instantly.

    She's aware that it is all case-sensitive - I even emailed her both so she could copy/paste them.

    the source code is as follows
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <title>WordPress &rsaquo; Login</title>
    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
    <link rel="stylesheet" href="http://aolff.org/wordpress/wp-admin/wp-admin.css" type="text/css" />
    <script type="text/javascript">
    function focusit() {
    document.getElementById('log').focus();
    }
    window.onload = focusit;
    </script>
    </head>
    <body>

    <div id="login">

    <h1><a href="http://wordpress.org/">WordPress</a></h1>

    <form name="loginform" id="loginform" action="wp-login.php" method="post">
    <p><label>Username:<br /><input type="text" name="log" id="log" value="" size="20" tabindex="1" /></label></p>
    <p><label>Password:<br /> <input type="password" name="pwd" id="pwd" value="" size="20" tabindex="2" /></label></p>
    <p>
    <label><input name="rememberme" type="checkbox" id="rememberme" value="forever" tabindex="3" />
    Remember me</label></p>
    <p class="submit">
    <input type="submit" name="submit" id="submit" value="Login &raquo;" tabindex="4" />

    <input type="hidden" name="redirect_to" value="/wordpress/wp-admin/" />
    </p>
    </form>
    <ul>
    <li><a href="http://aolff.org/wordpress/" title="Are you lost?">&laquo; Back to blog</a></li>
    <li><a href="http://aolff.org/wordpress/wp-login.php?action=lostpassword" title="Password Lost and Found">Lost your password?</a></li>
    </ul>
    </div>

    </body>
    </html>

    I'm not sure this is actually a wordpress issue, as I can log into the dashboard fine.

    But if I'm missing something, I'd appreciate you guys letting me know!

    Thanks...

  4. yosemite
    Member
    Posted 7 years ago #

    First, take this opportunity to remind your client of any unpaid bills.

    That done, make sure she is allowing javascript?

  5. reb_76
    Member
    Posted 7 years ago #

    yep - I'm on the phone with her right now.

    She's got java and javascript enabled.

    and she's paid up ;)

  6. reb_76
    Member
    Posted 7 years ago #

    oh - and we've checked her firewall security settings too.

    nothing is working. :(

  7. Chris_K
    Member
    Posted 7 years ago #

    regarding firewall: Did you ensure that her firewall isn't removing referrers?

    Cookies getting through (can you have her check to see if the blog leaves a cookie?)

  8. reb_76
    Member
    Posted 7 years ago #

    it's leaving wordpress pass and wordpress user, both followed by a string of numbers.

    I'm still trying to talk her through finding the referrers...

  9. Chris_K
    Member
    Posted 7 years ago #

    Some stuff here might help (note that in 2.0.3 it isn't necessary to care anymore... but some old plugins may still care)
    Enable_Sending_Referrers

  10. reb_76
    Member
    Posted 7 years ago #

    ok - I'll try disabling the plugins on her site for now, and if not I'll have her download the Firefox extension.

    The plugins I'm running are
    Akismet
    Fold page list
    Search pages
    static front pages
    and
    wordpress database backup.

    Are any of those known issues?

    I really appreciate you guys taking time to help me troubleshoot this.

    I've been googling Mcafee (what she has for a firewall) and sending her the instructions to allow referrers.

    She doesn't see anything in her control panel that matches the instructions!

    And I don't run Mcafee, so I'm kind of in the dark there.

  11. yosemite
    Member
    Posted 7 years ago #

    Be nice to turn it off just for a test (Mcafee)...

  12. reb_76
    Member
    Posted 7 years ago #

    she did, and that didn't make a difference.

    I'm going to have her download the Firefox referrer plugin, and try that - and then we'll disable it again and try it that way.

  13. reb_76
    Member
    Posted 7 years ago #

    bumping my old thread - I went on vacation. unfortunately, I didn't get any bright ideas.

    disabling the firewall didn't work.

    the firefox download didn't work.

    she's stuck in an endless loop of bouncing back to the login page.

    I've had her try in Firefox and IE, and the result is the same in both browsers.

    Any other suggestions I can throw at her?

    Thanks so much!

  14. yosemite
    Member
    Posted 7 years ago #

    No new ideas, but this really feels like something specific to her/system. And chance she's local to you? Where you could go check her system?

    Other then that I'm falling back to blowing bubbles in my soda, making tugboat noises...

  15. reb_76
    Member
    Posted 7 years ago #

    I think I'll join you in tugboat noises...that sounds more fun than trying to troubleshoot a system in AZ (I'm in Canada!!!)

    *sigh* Computers are sooooooo fun, except when they turn evil ;)

    Thanks again!

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