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My blog wont load for me :( (37 posts)

  1. lornaraindrops
    Member
    Posted 2 years ago #

    Hi, I really hope someone can help me. I've been running my blog for just over 2 years and haven't had any issues with is what so ever. I have always been able to login and view it. On either the latest version of Firefox or Safari with no issues. However yesterday, it just randomly decided never to work again. I can't load it and I can't login. It just spins like it's loading for ages then nothing happens, or I get an error page saying what I am looking for doesn't exist.

    I'm finding this really odd because I can login using my iPhone with no issues and view it fine. Other people can view it because I have tried other computers and it works fine there, it just seems to be my Macbook that I can't view it on on any browser tried. Also my boyfriends Macbook wont load it neither. I thought it may have been some Mac issue that occurred, but my brothers Macbook will load it so it's not.

    I have cleared my cache and cookies, nothing will fix it. I just can't load it on my computer. I have been receiving comments and views though so I know it's working for others. Does anyone know what the issue might be? It's causing such a problem because I need to make some posts and I can't unless I borrow someone elses. Hopefully someone might be able to help me with what the issue might be? Thanks in advance and my blog is http://www.raindropsofsapphire.com

    Lorna.

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Your site is working fine for me.

  3. lornaraindrops
    Member
    Posted 2 years ago #

    Yeah I know, it works fine for everyone but me. If I try to login in on another computer, it takes ages and then when I finally get in, I am unable to make a post or unable to make any changes to my WordPress dashboard at all. I don't even know how to fix this since my WordPress is playing up. I already have the latest version of WordPress and I can't really change anything since I am having such issues logging in :(

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    If it works for other people but not for you, then it's not a WordPress issue. It will be something to do with your local network.

  5. lornaraindrops
    Member
    Posted 2 years ago #

    No I mean the login is the issue, it's on anyone's computer, I can login, but I can't do anything in my dashboard at all, I can go to things but it wont let me post, it wont let me update anything or change anything within the WordPress dashboard and if you do try to do anything it takes ages and ages to load in the first place :(

  6. lornaraindrops
    Member
    Posted 2 years ago #

    Hmm it seems to work if I use 3G on my phone and not Wifi. So do you think it's my internet? How would they just block my website though, it's a little confusing to me :(

  7. esmi
    Forum Moderator
    Posted 2 years ago #

    At a guess I'd say that it's either your home network's router or its/your firewall that's the problem. Definitely a local issue. The iPhone test proves that.

  8. lornaraindrops
    Member
    Posted 2 years ago #

    I don't think I have a firewall since I'm on a Mac, or do you mean a internet firewall that works on all of our laptops? I was wondering since it doesn't work on my boyfriends computer either (he doesn't live with me, he lives further away) but he is on the same internet provider as me, if it's them? I turned my router on and off and unplugged it but it still hasn't fixed the issue. At least I can sort of do it from my phone right now which is a relief. Although that's really tricky.

  9. esmi
    Forum Moderator
    Posted 2 years ago #

    I don't think I have a firewall since I'm on a Mac

    Macs have firewalls too.

    or do you mean a internet firewall that works on all of our laptops?

    That as well.

  10. lornaraindrops
    Member
    Posted 2 years ago #

    My internet ended up being down for hours trying to fix anything, but it's back now and the only thing still broken is my blog :( I'm really unsure how to go about fixing it. Do you think my internet company has done something to security and it's blocking my website? Since it's blocking it for my boyfriend too on the same internet provider.

  11. esmi
    Forum Moderator
    Posted 2 years ago #

    I suppose it's possible. You could certainly ask them to help you troubleshoot the problem.

  12. lornaraindrops
    Member
    Posted 2 years ago #

    I will try. Thanks esmi. If this doesn't work I don't have a clue what to do as I'm stuck :(

  13. esmi
    Forum Moderator
    Posted 2 years ago #

    Remember to mention that you can access your site when using your iPhone, Since that means you were not on your local network and/or using another provider, it should help to convince them to look into this properly.

    Good luck. I hope you get it sorted soon.

  14. lornaraindrops
    Member
    Posted 2 years ago #

    Hmm it seems to work on Chrome, I downloaded that and it works. However I still can't make a post. I keep getting a server issue. So do you think that's it? My server? I did recently install a back ups plugin which was working ok for a day and then I got this issue, I have deactivated that and deleted it, but I'm still getting the issue.

  15. lornaraindrops
    Member
    Posted 2 years ago #

    This is what I keep getting:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

  16. esmi
    Forum Moderator
    Posted 2 years ago #

    Hmm it seems to work on Chrome, I downloaded that and it works.

    So you now login effectively, yes? That would make sense as it does come under the "local network" umbrella.

    However I still can't make a post.

    This is almost certainly a completely different issue. Try:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  17. lornaraindrops
    Member
    Posted 2 years ago #

    Would that be what's causing the Internal Server Error message I posted above?

    But yes I can login. I didn't think it would be my plugins though because I have had all of them for some time and never had any issue at all with them. The only recent one I downloaded was a back ups plugin which I deactivated and deleted and I still have the issue. I wouldn't like to switch themes. I had my Fruit Shake one transferred over to my self hosted blog by a guided transfer so I'm worried I might lose it as it doesn't show it's uploaded in my themes area. Also, turning off all my plugins would make my side bar go away and other things, but I don't think it's any of those. The only one I think it could be was the back ups. So I may need to reset the plugins folder then? I'm not sure how to do that though.

    But this is a really recent thing. It just happened yesterday for no reason, everything has been working perfectly fine before then.

  18. Would that be what's causing the Internal Server Error message I posted above?

    That comes from your server and usually is either your theme, a plugin, or some combination of the two. That's why you should do those steps, to narrow down the problem to the root cause.

  19. lornaraindrops
    Member
    Posted 2 years ago #

    Ok, would that still be my theme or old plugins? Even if I have had them for some time and not updated or changed anything on them? As they were all working perfectly for ages before this hiccup. I just need to know if they can randomly decide not to work for no reason?

  20. lornaraindrops
    Member
    Posted 2 years ago #

    Maybe updating to WordPress 3.4 might help too? I saw that's just became available? In order to manually back up my content before I do though, do I need to export it? I tried looking everywhere online, but I couldn't find out if the export button took the content off of your blog? Or it just gave you a copy?

  21. I just need to know if they can randomly decide not to work for no reason?

    No one here could possibly tell you that, at best we can advice you on how to figure it out yourself.

    These steps are Troubleshooting 101. If switching to Twenty Eleven and deactivating all of your plugins eliminates the Internal Server Error message you are getting, then you can work backwards and reactivate them one at a time. When the error comes back, that's the culprit.

    That's just a way to identify the problem.

  22. Maybe updating to WordPress 3.4 might help too?

    It's always good advice and on the top with the update notice: Please backup your files and database before attempting any upgrade.

    If something goes catastrophically wrong then you can go back to square one.

  23. lornaraindrops
    Member
    Posted 2 years ago #

    Ok, I will try doing the plugins and theme now then and see how that goes. Thank you!

  24. lornaraindrops
    Member
    Posted 2 years ago #

    The plugins didn't change anything at all. I still find it weird that everything works fine off my phone though, so is it really a WordPress issue? I don't know why it works on my phone but not on laptops or PCs. It's driving me crazy lol.

  25. esmi
    Forum Moderator
    Posted 2 years ago #

    It's not a WordPress issue if it's working when you use another connection (ie your phone). I still think it's a local issue.

  26. lornaraindrops
    Member
    Posted 2 years ago #

    I'm still doing the back up at the minute, it's taking ages as I have such a big blog. So that's good to have anyway. But I will try ringing my internet provider tomorrow and see if they can do anything. Hopefully it is that and something can be fixed. I really appreciate all of your help Esmi!

  27. esmi
    Forum Moderator
    Posted 2 years ago #

    No problem. Do let us know how you get on.

  28. lornaraindrops
    Member
    Posted 2 years ago #

    I will. I'm a bit unsure what to do in the mean time since I can't upload any media to my blog via the computer and I can't really do that from a phone.

  29. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you looked at http://iphone.wordpress.org/

  30. lornaraindrops
    Member
    Posted 2 years ago #

    Oh wow! No I never knew about that! Thank you! Will that work with putting photos on to my phone from my computer, to upload via the WordPress app? Or will putting them on my phone lower the quality of them?

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